Customer Service Representative (2nd Shift)

Job Description

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location : Warrendale, PA (In-Office)

The work schedule for this position is Wednesday - Sunday, 3 : 00 PM - 11 : 00 PM EST

Summary :

As a Customer Service Representative , you will respond to incoming alarm events that involve life safety, property and environmental signals, and phone calls as directed by account instruction and / or Company SOG. Provide exceptional customer service experience and ensure accurate and efficient response and documentation.

What You'll Do :

• Handle Customer Accounts as Central Station Operator to Include :

Receiving alarm calls dealing with life safety, property, and environment. Answer incoming calls in a timely manner.

What You'll Need :

Entry level position, no experience required, customer service experience - Preferred .

Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.

Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.

Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.

Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation.

Able to efficiently and accurately input account data.

Able to manage multiple tasks with great attention to detail.

Able to obtain and maintain state licenses as needed to access customer accounts.

What You'll Get :

We offer a “Total Rewards”  package including :

About Us :

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values :

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.