Representative

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.

Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us :

• Build the coolest tech for world’s leading brands
• Solve complex problems and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse.

The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

Job Title : Member Care Representative

Key Responsibilities :

• Manage employee enrollment and system resets with Dealertrack.
• Coordinate title pickups across departments.
• Track, review, and manage titles.
• Handle insurance claims for service refunds.
• Conclude F&I negotiations and resolve rejections.
• Ensure financial process compliance with service and warranty lists.
• Reach out to dealerships for outstanding refunds.
• Collaborate with Dealer Services to resolve issues with unresponsive dealerships.
• Track outstanding dealership requests and assess accounts for Collateral Protection Insurance.
• Monitor border seizures and vehicle notices.
• Collaborate with Asset Management for collateral retrieval.
• Stay updated on state and federal credit union compliance laws.
• Document account activities and handle escalated Member Care efforts.
• Maintain records for delinquent accounts and payments received.
• Foster positive relations with members and internal teams.
• Demonstrate proficiency in Credit Union products and procedures.
• Provide support for escalated calls and special projects.
• Address inquiries on delinquent loans and uphold Fair Debt Collection Practices.

Minimum Qualifications :

• Call center and / or member service experience, excellent communicator.
• Can use multiple systems simultaneously.
• 1-2 years Collections Experience required.
• Thrive working in a fast-paced environment.

Soft Skills : Good communication, both written and verbal

Location : This is 100% Onsite Role (Sacramento,CA)

Salary Range : The salary for this position is between $30000 $40000 annually. Factors which may affect pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance dental insurance vision insurance 401(k) retirement plan long-term disability insurance short-term disability insurance 5 personal days accrued each calendar year.

The Paid time off benefits meet the paid sick and safe time laws that pertains to the City / State 10-15 days of paid vacation time 6 paid holidays and 1 floating holiday per calendar year Ascendion Learning Management System

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!