Senior Account Manager

Senior Account Manager

This position is a part of the bargaining unit. Reports to : Vice President, Client Strategy Location : Preference for New York City / Washington, DC / Philadelphia, PA Occasional in-person work and travel required Senior Account Manager is a key support role within our Client Service Department, designed for someone with strong online fundraising and / or digital persuasion knowledge and cross-platform digital strategy. This role is a great fit for someone who is ready to grow into full account ownership.

You'll work closely with senior leadership to help manage day-to-day coordination, client communications, and project tracking across a small portfolio of accounts. You'll learn our client service standards and SOPs inside and out, supporting the department on projects while developing the skills to lead accounts independently over time. This is a great fit for someone who's been in a leading digital strategy role at an organization or on a campaign and is ready to learn the ropes of client-facing account management.

Job Responsibilities

Client Leadership

• Serve as day-to-day point of contact for 3-5 multi-service client accounts : contributing to deliverable planning, project management, and internal coordination and supporting senior leadership as needed. This includes large advocacy organizations and / or campaigns.
• Deliver clear, compelling updates to clients presenting topline performance, key trends, and strategic recommendations with support from senior leadership as needed.
• Support client management norms, including processes and communications.
• Lead client calls and support prep work, agendas, note-taking, and action item follow-up.
• Flag potential client issues / risks early and contribute to internal solutions.

Internal Team Leadership

Program Management

Departmental Support