Emergency Department Patient Service Representative

Emergency Department Patient Services Representative

Join our team at UPMC Presbyterian Hospital as a part-time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. Status : Part-time, 24 hours / week Shifts : 7 : 00am-7 : 30pm and 9 : 00am-5 : 30pm Days : Various weekdays, weekends and holidays.

As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.

Responsibilities include :

• Reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and / or clinical system during system downtime.
• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits.
• Counsels patients regarding insurance coverage and expected financial liability.
• Collects and records patient payments including co-payments, co-insurance, and deductibles.
• Provides a warm greeting for all patients.
• Proper patient identification to start clinical record.
• Facilitator of financial gatekeeping with clinical partners.
• Maintain a close working relationship with clinical partners.
• Obtain or update necessary demographic and insurance related information.
• Work independently to perform a timely patient interview and registration for services at the bedside.
• Generate and complete all applicable forms and necessary communications.
• Ability to remain calm and professional when faced with stressful situations.
• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc.

Required Experience : Completion of High School graduate or equivalent.

Preferred Experience : One year of experience in a healthcare setting or six months in a UPMC Patient Access position. Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. Experience with personal computer-based applications, other various office equipment, and proficient typing skills. Excellent interpersonal, written, and verbal communication skills are required. Initiative to work productively with minimal supervision.

Licensure, Certifications, and Clearances : Act 34

UPMC is an Equal Opportunity Employer / Disability / Veteran