Clinical Quality Program Manager

Louisiana Primary Care Association

Position Description :

Position Title : Clinical Quality Program Manager

Fulltime Exempt

Supervisor : Director of Clinical Quality

Supervises : Clinical Quality Coordinator, Community Health Navigator

Position Summary : The Clinical Quality Program Manager is responsible for coordinating quality improvement efforts for LPCA including development, implementation, data collection and analysis;

providing technical support and assistance; and engaging health center staff in continuous quality improvement to strengthen patient care.

Responsibilities :

Membership Management

• Provide direct and indirect support to implement activities pertaining to clinicians and clinical programs for LPCA and its membership
• Assist in the development and implementation of various related clinical initiatives
• Develop and maintain publication and resource library for inclusion on the website
• Assist in the identification, application and reporting for various grant and funding opportunities
• Participate in local, state, and national policy development

Clinical Network Support :

• Assist in supporting organizations in their comprehensive orientation of new clinicians
• Assist in identifying needs for continuing education and training through collaboration with existing organizations
• Act as a central resource on issues related to clinical programs and practice
• Gather technical and program information at conferences, meetings, and workshops, and provide to assure the provision of essential information to clinicians

Quality Improvement Technical Assistance to Health Centers :

• Assist and coordinate programs and activities to ensure that health centers provide high quality patient care and engage in appropriate monitoring, utilization review, and clinical outcomes reporting
• Assist with measuring and evaluating data to determine the ultimate impact of programs on both the clinic operations and patient outcomes
• Helps to educate new clinicians and other staff on QI program and related requirements
• Meet with internal and external audiences to identify and problem solve QI issues
• Knowledge and understanding of various quality improvement concepts (including NCQA, HEDIS, PCMH, ACO)
• Knowledge of how to use computer applications including Microsoft Office and spreadsheets.
• Provide individualized and appropriate supervision, including training, developing, guiding, and disciplining, according to the LPCA organizational chart.

Minimum Qualifications :

• An understanding of community-based primary health care systems and programs and the needs of medically underserved populations is required.
• Formal education, organizational, adult and community education, program development, and grant writing and administration assistance preferred.
• Must have demonstrated writing and communication skills and the ability to work with individuals from varied professional backgrounds and diverse cultures.
• Must be self-motivated, self-directed, flexible, and able to thrive in a complex and rapidly changing environment.
• Bachelor’s degree preferred or equivalent education and experience.
• Two to three years in healthcare quality data tracking and trending
• Two years experience in program coordination in a community setting, education, management, adult education, and program development;

or two years in a non-profit sector with grant-related activities and compliance

• Experience in working with underserved and at-risk populations
• Computer literate with strong skills in Microsoft Access, Excel Word, and PowerPoint applications, and the use of electronic communication technology
• Ability to travel locally, within the region, and nationally
• Exceptional verbal and written communication skills
• Ability to manage continuous interaction with the public
• Ability to thrive in a diverse, multi-cultural environment
• Dependable transportation, valid driver’s license, and appropriate liability insurance required for frequent in-state travel
8 days ago