Senior Strategy and Operations Manager, Service Partnership - Intuit Mailchimp

Senior Strategy And Operations Manager For Service Partnerships

As the Senior Strategy And Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape our partner strategy, define the operational framework for how we work with partners, and drive the execution of key initiatives that accelerate growth. This role requires a blend of strategic planning, analytical rigor, cross-functional leadership, and operational excellence. You will also partner closely with leaders across Sales, Partner Development Manager, Marketing, Product, and Finance to build a world-class service partner ecosystem.

Responsibilities

Partner Strategy & Planning :

• Lead the annual and quarterly strategic planning process for the Service Partnerships team, ensuring alignment with overall company objectives.
• Develop and refine our Ideal Partner Profile (IPP) and partner segmentation model to focus our resources on the highest-impact relationships.
• Analyze market trends, competitive landscapes, and internal data to identify new opportunities for partner growth and program expansion.

Go-to-Market (GTM) Program Development :

Operational Excellence & Process Optimization :

Performance Measurement & Analytics :

Cross-Functional Leadership :

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is : New York $164,000-221,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

7+ years of experience in a strategic or operational role, such as business operations, sales strategy, GTM strategy, or management consulting. Direct experience working with or managing channel / service partnerships in a B2B SaaS or technology environment is strongly preferred. Proven success in designing, launching, and measuring the impact of strategic programs and GTM initiatives. Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and data-backed recommendations. Proficiency with Salesforce is required; experience with BI tools (e.g., Tableau, Looker) is a plus. Exceptional project management and organizational skills, with a demonstrated ability to manage multiple complex projects from conception to completion. Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus among stakeholders at all levels, including senior executives. An outcome-driven mindset with a bias for action, capable of seamlessly moving between high-level strategy and tactical execution. Bachelor's degree in Business, Finance, Economics, or a related field. An MBA is a plus. Or equivalent work experience.