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Director, Marketplace Sales Operation

Director, Marketplace Sales Operation

EmblemHealthNew York, NY, United States
30+ days ago
Job type
  • Full-time
Job description

Summary of Position

  • Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace.
  • Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments.
  • Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings.
  • Participate in Salesforces and IT development processes.
  • Monitor daily weekly and monthly reports.
  • Review and manage write ups such as DL, PIPS and finals.

Principal Accountabilities

  • Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including : developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners.
  • Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections.
  • Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success.
  • Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff.
  • Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization.
  • Create and maintain close relationships working with outside vendors to support the needs of the department.
  • Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team.
  • Work with the Compliance Director to Implement training programs to ensure compliance with CMS requirements as well as creation / revision of all policies and procedures and annual internal audit processes.
  • Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period.
  • Regular attendance is an essential function of the job; perform other duties as directed, assigned or required.

    • Qualifications

    Education, Training, Licenses, Certifications

    Bachelor's degree required; master's degree preferred.

    Relevant Work Experience, Knowledge, Skills, and Abilities

  • 10 - 12+ years of relevant, professional work experience.
  • Staff / process management experience.
  • Strategic and tactical perspective on how to significantly improve operational performance.
  • Additional experience / specialized training may be considered in lieu of educational requirements.
  • Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines.
  • Knowledge of the health care industry and health care products, services, and processes.
  • Ability to quickly analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts.
  • Ability to deal with ambiguity and to interact with all levels of management up to and including executives.
  • Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.).
  • Strong communication skills (verbal, written, presentation, interpersonal) with all types / levels of audiences.

    • Additional Information

    Requisition ID : 1000002259

    Hiring Range : $125,000-$235,000

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    Director Marketplace • New York, NY, United States

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