Student Dispatcher Call Center Representative

Job Description

Job Description

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community.

We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school.

Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve.

Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary :

Our Call Center and Student Monitoring and Tracking (SMT) team coordinates with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.

Office Location : Westminster, Colorado

Shifts : Monday-Friday - mornings and mids available

Pay Rate : $20.00 / hour; $21 / hour for bilingual, Spanish speaking

Responsibilities :

• Handle a high-volume of incoming client / driver calls with a high level of professionalism
• Enter customer information into the data entry system
• Dispatch drivers to the client location
• Problem-solve transportation issues and properly document transactions
• Ability to de-escalate customer concerns and / or issues
• Read / understand maps and other geographical software
• Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees
• Successfully navigate multiple computer systems and applications
• Sit or stand and talk for extended periods of time
• When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
• Ability to cross-train and help in other areas between call volume peaks
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job
• As a part of normal business operations, employees in this role may access and / or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements