Field Operations Manager

WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

The Pro Loader Program Manager is responsible for ensuring the quality, professionalism, and  growth of LoadUp’s national network of field contractors (“Loaders”). This role leads the

operational expansion of LoadUp’s Pro Loader Program, ensuring that the LoadUp brand is  represented by the most skilled and compliant professionals in the industry.

Through a combination of field engagement, data-driven performance management, and

strategic program rollout, this role will play a pivotal part in scaling LoadUp’s field operations  and national brand presence

WHAT YOU’LL DO

1. Program Growth & Expansion

paths :

○ Pro Loader Vehicle Wrap Path : Enroll qualified Loaders who meet Pro criteria and

manage full vehicle wraps to represent the LoadUp brand.

○ Pro Loader Trailer Lease Path : Oversee the leasing of branded dump trailers

under LoadUp’s lease-to-own program, ensuring compliance, proper branding,

and Loader onboarding.

Pro Loader Trailer Lease Program logistics nationwide.

expansion strategy and maintain consistency in Pro Loader standards.

2. Loader Quality & Relationship Management

Loaders consistently achieve high, professional level standards in their service area

quality coaching, and strengthen field relationships.

identify opportunities for process improvement.

3. National Brand & Field Marketing Coordination

signage campaigns during slower winter months.

trailer placement, and community involvement).

4. Data, Reporting, and Compliance

completion rate, brand coverage).

licensing, and background check requirements.

operational performance for leadership review.

WHAT YOU BRING

management.

cross-departmentally.

Key Metrics for Success

coverage).

96% completion, >

4.9 feedback.

Why This Role Matters

The Pro Loader Program Manager is at the heart of LoadUp’s growth strategy — connecting

brand visibility, operational excellence, and contractor loyalty. By combining national expansion

with local engagement, this role ensures that LoadUp’s Pro Loaders not only meet but also

exceed customer expectations, while driving LoadUp’s presence and profitability across the