Portuguese Speaking Customer Service for Telecommunications industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is seeking a skilled Portuguese Speaking Customer Service Representative to join a leading company in the telecommunications industry. Our agency is renowned for assisting candidates in finding job opportunities in their native language across various countries. We specialize in a multitude of industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. By leveraging our comprehensive recruitment process, we are dedicated to matching the best candidates with suitable employers. If you are passionate about providing exceptional customer service and are fluent in Portuguese, this is your chance to advance your career while working in a dynamic and supportive environment. As a Portuguese Speaking Customer Service Representative, you will engage with customers, resolve their inquiries, and contribute to the overall success of the telecommunications team. Your role will be crucial in ensuring customer satisfaction and fostering lasting relationships with clients, making it an excellent opportunity for those looking to make an impact in the consumer services sector. Join us at Patrique Mercier Recruitment and take the next step toward your dream job abroad.

Responsibilities

• Provide outstanding customer support in Portuguese via phone, email, and chat.
• Resolve inquiries and issues related to telecommunications services and products.
• Guide customers through troubleshooting processes and provide solutions in a timely manner.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Enhance customer satisfaction by delivering a positive and efficient service experience.
• Collaborate with team members to identify areas for improvement in service quality.
• Stay updated on new products, services, and promotions to effectively inform customers.