Senior Program Manager Enterprise Platforms (RapidScale)

Senior Program Manager For Enterprise Platforms

We are seeking a Senior Program Manager for Enterprise Platforms to lead strategic, high-visibility initiatives that optimize and integrate RapidScale's business systems. This role requires a strong, enterprise-minded program leader who can oversee multiple complex initiatives across IT, operations, and customer experience while ensuring platform alignment and business value.

The ideal candidate brings experience managing large-scale enterprise programs, leading cross-functional teams, and driving transformation across systems such as ServiceNow, Salesforce, and Jira. This is a Raleigh-based role that will partner closely with business and technology stakeholders across the organization.

Key Responsibilities

Program Leadership : Own the delivery of multiple concurrent enterprise platform initiatives, ensuring alignment with business strategy and measurable outcomes.

Enterprise Systems Integration : Oversee cross-platform initiatives that improve scalability, efficiency, and user experience across Salesforce, ServiceNow, Jira, and related systems.

Cross-Functional Collaboration : Partner with IT, engineering, operations, and customer success teams to translate business requirements into executable programs.

Strategic Planning and Governance : Establish program frameworks, timelines, budgets, and performance metrics, managing dependencies across business units.

Change Management : Lead communications, adoption, and training efforts to ensure seamless transitions during platform rollouts and upgrades.

Continuous Improvement : Identify process inefficiencies and lead automation or workflow optimization efforts that enhance enterprise performance.

Metrics and Reporting : Track KPIs, budget adherence, and ROI for enterprise initiatives, presenting results and recommendations to senior leadership.

Minimum Qualifications

Bachelor's degree in a related field and six or more years of program or project management experience in enterprise IT, cloud, or systems environments. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field.

Proven ability to lead complex, multi-stakeholder initiatives from strategy through execution.

Strong understanding of enterprise platforms and integration principles, including CRM, ITSM, automation, and workflow.

Expertise in Agile and Waterfall methodologies and program-level governance.

Preferred Qualifications

Experience with ServiceNow, Salesforce, Jira, or other major enterprise systems.

Certifications such as PMP, ITIL, or Agile / Scrum Master.

Hands-on experience leading platform transformation programs or integrations in managed services or enterprise technology settings.

ServiceNow certifications (CSA, ITSM, CSM, or SPM Implementer) a plus.