Operations Director Opportunity
Phillip Jeffries is looking for a leader to join our Sales Contract Team! Are you a strategic operations leader ready to make a big impact? At Phillip Jeffries, we're looking for an Operations Director to lead our PJ Contract division. In this pivotal role, you'll drive scalable and efficient contract operations by streamlining processes, enhancing forecasting accuracy, and empowering high performance across our sales organization. You'll ensure our sales team is fully supported with the tools, data, and infrastructure they need to succeedwhile fostering cross-departmental alignment and leading a high-performing remote support team with strong execution and strategic oversight.
This position will report directly to the Vice President of Sales Contract and will be on-site at our Fairfield, NJ HQ 3-4 days per week.
What You Will Be Doing
Leadership
- Build, coach, and inspire high-performing sales support teams
- Foster a culture of continuous improvement and accountability
- Champion cross-functional collaboration across departments
- Support training delivery and uphold performance standards
- Lead hiring, goal setting, and strategic planning
Sales Support Management
Act as the go-to leader for complex contract escalationsResolve Tier 3 client claims and custom project challengesOversee claims lifecycle and ensure project follow-throughDevelop and refine dashboards, KPIs, and performance metricsPartner with sales leadership on accurate forecastingEnsure data integrity through audits and governanceProcess Optimization & CRM Management
Streamline workflows and eliminate bottlenecksImplement tools, automation, and standardized proceduresLead change management and system adoptionMaintain CRM accuracy and optimize pipeline efficiencyMonitor forecast accuracy and analyze pipeline trendsIdentify and resolve systemic issues to enhance client experienceProject Management
Lead strategic, cross-functional initiativesManage project plans, timelines, and budgetsAlign stakeholders through clear communicationGuide teams through change and adoptionEvaluate project outcomes and drive continuous improvementMust Have :
Must be based in New Jersey5+ years of management experience leading teams7+ years in customer service, client experience, or sales supportStrong background in project management tools and executionExperience in operations or process-driven environments preferredA strategic mindset with a passion for data, systems, and peopleLeadership skillsMicrosoft applications with intermediate in excel & PowerPoint, outlookExperience managing deadlinesExcellent presentations skillsAbility to hire, train, & manage a teamCan-do attitude, willingness to roll up sleeves and get dirtyProject management skillsTeam player : excellence in collaboration with our other departmentsThe Phillip Jeffries Experience :
At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.
Your Compensation Journey
Competitive annual salary ranging from $110,000 - $160,000, based on your experience and background.Annual company bonus opportunity to reward your performanceAnnual Cost of Living increases that honor your growth and commitmentGenerous retirement plan with an automatic company contribution of approximately 10 percent with no employee match requiredHealth Benefits That Take Care of You
Comprehensive medical coverage with employee premiums as low as $30 per monthCoverage options for spouse, domestic partner, civil union partner, and familyHealth Reimbursement Account (HRA) to offset medical expensesPrescription, dental, and vision coverage to support whole-person wellnessFlexible Spending Accounts (FSAs) for healthcare and dependent careEmployee Assistance Program that supports your mental, financial, and physical well-beingPet insurance for your four-legged companionsTime to Recharge
20 paid personal days each year to relax, recharge, or travelPaid holidays including New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's EveAdditional paid time off during our annual company closure between Christmas and New Year'sEarn extra paid time off by completing your annual wellness physicalUp to three paid days each year to give back through volunteer workCareer Elevation
Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term successPerks at Work
Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your homeAccess to Working Advantage with discounts on travel, entertainment, and everyday purchasesPhillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity / assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.