Account Service Rep I

Account Service Representative Eagan MN

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

As an Account Service Representative (ASR) at Solera's Explore division, you will serve as a key operational liaison between our insurance customers and internal teams. Your primary responsibility is to ensure the seamless execution of data product deliveries by accurately managing production setup, file processing, and customer support.

What You'll Do

Production Setup & Data Processing

• Configure and maintain production parameters based on customer specifications using internal data systems.
• Manage the receipt and secure handling of customer data files; oversee monthly production processes to ensure accurate, timely delivery.

Customer Communication & Support

Cross-functional Coordination

Compliance & Security

What You'll Bring

Key Skills & Qualifications

To be successful in this role, candidates should possess the following :

Technical Skills

Communication & Collaboration

Analytical & Organizational Abilities

Ideal Candidate Profile

You are someone who thrives in a fast-paced environment, embraces technology, and is driven by a commitment to customer success. You take ownership, solve problems proactively, and communicate clearly across technical and non-technical teams.

Experience & Education

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.