Servicenow Architect

Primary Roles & Responsibilities

• Owns the ServiceNow platform strategy, roadmap, and architecture to support business needs and digital transformation goals.
• Leads the design, configuration, implementation, and ongoing enhancement of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC).
• Publishes best practices and educates stakeholders on ServiceNow capabilities, governance, and usage.
• Defines and manages training, certification, and career paths for ServiceNow team members.
• Evaluates new ServiceNow features, releases, and integrations; recommends adoption of new capabilities.
• Ensures platform stability, performance, and scalability through proactive monitoring and capacity planning.
• Manages platform upgrades, patching, and lifecycle maintenance to minimize technical debt and ensure compliance.
• Enables self-service and automation for business units through workflow development and catalog management.
• Drives continuous improvement of ServiceNow processes and service capabilities-focus on efficiency, user experience, and cost optimization.
• Maintains dashboards and reporting for platform health, usage, and service levels.
• Partners with business and IT teams to identify unmet needs and deliver ServiceNow-based solutions.
• Develops and manages platform budget, licensing, and vendor relationships.
• Serves as the primary point of contact for ServiceNow-related initiatives, communications, and escalations.
• Ensures platform security, data integrity, and compliance with internal policies and external regulations.
• Provides escalated technical support and troubleshooting for ServiceNow issues.
• Leads or supports special projects, integrations, and process automation initiatives.
• Manages ServiceNow documentation, including platform standards, procedures, and operations manuals.
• Willingness and ability to travel as required (typically 10% to 15%).

Qualifications

The requirements listed below are representative of the knowledge, skill and / or ability required.

• Bachelor's degree and / or ten years related experience or equivalent combination.
• Managed Technology or Technology Process Teams for more than ten years or teams of thirty or more technologists.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Duties may require non-routine analysis, research and follow-through
• The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
• The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
• Exhibit adaptability to accept or bring about change when needed
• Strong written and verbal communication skills
• The ability to excel in a team environment and advance overall team objectives
• The ability to ensure customer satisfaction by delivering excellence in products and service
• Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
• Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
• Demonstrate sensitivity in handling confidential information
• Formulate and clearly communicate ideas to others
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
• Skills

Itsm, ITOM, HRSD, GRC

• Top Skills Details

Itsm,ITOM,HRSD,GRC

• Additional Skills & Qualifications

The ServiceNow Platform Owner is a strategic, hands-on IT leader responsible for the overall management, optimization, and governance of the ServiceNow platform across the enterprise. This role ensures the platform aligns with business objectives, delivers value, and supports digital transformation initiatives. The ServiceNow Platform Owner provides leadership and direction to ServiceNow administrators, developers, and stakeholders, driving platform adoption, innovation, and continuous improvement. Responsible for ensuring platform stability, scalability, security, and compliance, while enabling self-service capabilities and automation for business units.

• Experience Level

Expert Level

• Job Type & Location

This is a Contract position based out of Austin, TX.

• Pay and Benefits

The pay range for this position is $142.00 - $150.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Austin,TX.

• Application Deadline

This position is anticipated to close on Nov 14, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.