Fraud Prevention And Detection Strategies Executive
Wells Fargo is seeking a Fraud Prevention and Detection Strategies Executive. In this role, you will provide vision and set direction for Wells Fargo's fraud prevention and detection strategies, which manage fraud mitigation capabilities across Wells Fargo's largest businesses. Partner across multiple business groups to define and execute against Wells Fargo's fraud risk appetite while creating an exceptional customer experience. Build and leverage cutting edge fraud management capabilities to deliver efficiencies and reduce unnecessary customer friction. Lead a team of approximately 180 leaders and experienced professionals to deliver against business objectives, including fraud losses, operational expenses, and customer experience targets. Represent Wells Fargo Fraud and Claims Management to senior leaders within the organization, external regulators, and external parties. Collaborate with individual teams, innovation experts, peers, and senior leadership to deliver against business objectives. Develop and guide a culture of talent development to meet business objectives and strategy.
Required Qualifications :
- 8+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following : work experience, training, military experience, education
- 4+ years management experience
Desired Qualifications :
Experience leading fraud prevention and fraud strategy teamsSubject-matter expertise in fraud prevention, detection, and recovery processesProven leadership skills in identifying, developing, and articulating strategic plans. And then translating these strategic plans into team objectives and action plansProven and demonstrated leadership skills including relationship building, partnering and collaborating with clear ability to influence, gain buy-in and negotiate with a diverse group of business partners / stakeholders including senior managementDemonstrated experience in balancing fraud risk, operational expense, and customer experience objectives.Ability to identify investment needs driven by anticipated shift in the fraud environment across the industryDemonstrated knowledge of key industry vendors, stakeholders and policy bodies that drive industry strategyProven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance managementExperience working with and onboarding vendor capabilitiesExperience interacting with regulators and external parties (e.g. card networks)Job Expectations :
Travel as neededCore Responsibilities :
Strategy and Vision : Define and articulate the Fraud Prevention and Detection Strategy vision and strategy in alignment with organizational goals while managing multiple types of risk across Wells FargoTeam Management : Manage a team of experienced fraud professionals to meet organizational objectivesCommunication, Innovation, and Reporting : Define Key Performance Indicators / Objectives and Key Results; work closely with partners and stakeholders of all levels to implement desired solutionsWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.