Job Purpose :
The MRI Area Manager has a pivotal role within the organization, focusing on client satisfaction and building strong relationships. This position ensures service delivery exceeds client expectations by fostering a "client-first" attitude and maintaining a clean and orderly environment. The MRI Area Manager leads assigned site supervisors, subcontractors, and cleaning crews, proactively addressing client needs and ensuring operational excellence.
Duties and responsibilities :
The MRI Area Manager is responsible for developing and maintaining long-term relationships with clients while ensuring seamless operations. Key responsibilities include :
Client Relationship Management :
- Serve as the primary point of contact for clients, ensuring their expectations are exceeded.
- Proactively communicate with clients, addressing concerns, anticipating needs, and resolving issues swiftly.
- Provide detailed follow-up emails to clients after meetings.
- Liaise with Property Management teams to coordinate facility-related functions.
Operational Oversight :
Ensure all facilities maintain a clean and orderly environment, aligning with client standards.Manage equipment and supply inventory to meet budgetary and operational requirements.Schedule and oversee special services, ensuring work orders meet accounting deadlines.Conduct monthly on-site quality inspections (MRI QMR) alongside client site supervisors.Team Leadership :
Recruit, train, and supervise site supervisors and cleaning crews, ensuring adherence to policies, procedures, and safety requirements.Evaluate team performance and implement corrective actions or provide additional training as necessary.Step in to fill supervisory roles or cover staffing shortages when required.Create and share weekly work plans with direct supervisors.Administrative Responsibilities :
Utilize management tools, including MRI QMR, Paycom, Outlook, Excel, and Word, to streamline operations.Manage payroll reports, work orders, scheduling, and training needs.Oversee employee hiring, terminations, and timekeeping processes.Maintain compliance with OSHA standards, including managing SDS, PPE, and safety procedures.Collaboration and Reporting :
Attend scheduled meetings and training sessions with Property Management leaders.Report client needs, concerns, and resolutions to the MRI Regional Manager.Maintain organized inventory closets and shop areas for operational efficiency.Qualifications : Experience :
Minimum of two years of management and training experience in janitorial or facility management services.At least two years of hands-on janitorial experience, including supervising crews and implementing preventive programs.Direct customer service experience for a minimum of two years.Skills :
Strong customer communication skills with a professional and positive demeanor.Proven ability to lead and motivate teams.Bilingual proficiency in Spanish and English is preferred.Knowledge of restroom sanitation, office cleaning, carpet care, hard floor care, equipment maintenance, and chemical usage.Certifications :
OSHA training certification or the ability to obtain certification.Valid driver's license and the ability to travel as required (including by plane).Ability to pass background checks and drug testing.Working Conditions :
Requires daily computer use, driving to client facilities, and conducting site visits.Physical activities include standing, walking, kneeling, crouching, and lifting to 50 lbs.Occasional nights, weekends, or out-of-state travel may be required.Ensures the maintenance of organized inventory closets and shop areas.Physical Requirements :
Ability to sit, stand, walk, and lift heavy objects for extended periods.Regular driving to and from client facilities.Direct Reports :
MRI maintenance supervisors, site supervisors, subcontractors, and cleaning crews.