Helpdesk Specialist

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The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems. This role ensures employees receive timely and effective technical support across all US-based Boxer Property corporate and management offices, minimizing downtime and ensuring consistent productivity.

Responsibilities

• Provide first-level support for end-users via ticketing system, phone or email.
• Diagnose and resolve desktop, laptop, and software issues within defined SLAs.
• Support and configure Microsoft 365, Teams and related collaboration tools.
• Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting.
• Create and manage Active Directory and Azure AD user accounts and permissions.
• Manage company cell phone accounts, configuration and unified deployment.
• Perform adds, moves and changes for softphones using Microsoft Teams and 8x8.
• Collaborate with vendors to resolve Internet, fax or circuit-related issues.
• Travel to local business offices to perform onsite support and maintenance.
• Maintain routine hardware and network maintenance; apply security patches, firmware updates, and configuration changes.
• Monitor and respond to alerts from Intune, endpoint protection, and monitoring tools.
• Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms.
• Maintain documentation for hardware, software and building system configurations.
• Develop and maintain user guides, quick reference materials, and FAQs.
• Conduct onboarding sessions and IT orientation for new hires.
• Track and analyze help desk ticket trends and performance metrics; recommend system enhancements.
• Participate in IT inventory management and generate reports on service response and resolution times.

Education & Training

Knowledge & Skills

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Location : Dallas, TX

Estimated Salary : $41,909.00–$51,112.00

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