Screening Tracking Team Leader
Job Description :
Essential Duties and Responsibilities
- Oversees and delegates the daily / weekly work assignments of Open Follow-up ( BIRADS / Lung Rads / PI Rads or any like Screening Program).
- Assists the Manager of Screening Tracking in monitoring customer complaints internally and externally.
- Conducts audits of employees to ensure quality tracking and provides outcomes to the Tracking Manager when requested.
- Will monitor Lost to Follow up and assist with resolve reassignments as needed.
- Working with the Manager of Screening Tracking in monitoring call volumes, team member statistics and customer complaints with Cisco Contact Center module.
- Provides feedback about team member performance and training opportunities.
- Recognizes and provides coaching, counseling and discipline as appropriate.
- Promotes team morale by maintaining a positive and motivated disposition for self and staff.
- Follows all compliance plan standards and policies.
- Responsive to customer questions; knows where and how to obtain information / answers.
- Maintains composure and behaves professionally in difficult patient situations and knows when to involve a manager.
- Working Team Leader performing Tracking as other team members.
- Will require working directly with team members in training and new hires. This may be remote or in-person requirements.
- Back up to Manager of Screening Tracking in the event of vacations and absences.
- Effective use and timeliness of daily responses to emails / phone calls tasks assigned.
- Other duties as assigned.
Minimum Qualifications, Education and Experience
- High school diploma or general education degree.
- Possesses and utilizes excellent customer service skills.
- Strong public relations skills.
- Exceptional written and verbal communication skills.
- Must be detail-oriented and organized.
- Possesses clerical skills.
- Ability to interact effectively with doctors, referring doctors, staff, patients, vendors, peers and management.
Pay Range :
USD $22.00 - USD $25.00 / per hour
Shift : Mornings
Mornings
Shift Variations :
Monday - Friday; 8 : 30a-5 : 00p with possible Saturday rotation
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