EmailChat Support Specialist

This is a remote position.

Join our dynamic team at GAO Tek a leading company in the Electrical / Electronic Manufacturing industry as an Email / Chat Support this role you will play a crucial part in providing exceptional customer service through email and chat channels ensuring customer satisfaction and loyalty.

Location : United States (Remote)

Pay : $31 - $35 per hour

Responsibilities :

• Respond to customer inquiries and provide timely and accurate solutions via email and chat
• Assist customers with product information order status and technical support
• Resolve customer complaints and issues with professionalism and empathy
• Collaborate with the sales and technical teams to address complex customer queries
• Maintain detailed records of customer interactions and transactions

Requirements :

Qualifications :

Benefits :

Requirements

Benefits

Required Skills :

Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Experience in customer service or support role preferred Familiarity with CRM software and help desk systems

Required Education :

High school diploma or equivalent requiredPrevious experience in a customer-facing role is a plusProficiency in MS Office applicationsAbility to work flexible hours including weekends and holidays

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 31 - 35