Customer Service Representative, Tax Software Support - RemoteWorking Solutions • Phoenix, Arizona, US

Customer Service Representative, Tax Software Support - Remote

Working Solutions • Phoenix, Arizona, US

5 hours ago

Job type

Full-time

Part-time

Temporary

Remote

Job description

We’re looking for tech-savvy, people-focused independent contractors to support

Intuit TurboTax
customers this season. If you love working from home _and_ enjoy real human connection, this role might be perfect for you!

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

No prior tax experience required to apply. We provide all the education you need to be successful in this role.\

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

Why Become a Working Solutions PRO?

Work from Home : Ditch the commute and enjoy the comfort of home.

Flexible Hours : Set your own schedule and work when it's convenient for you.

Diverse Experience : Expand your skillset across various industries while providing exceptional customer service.

Supportive Environment : We’re here to help every step of the way!

Earnings Potential

Earn up to $0.30 / talk minute ($0.31 bilingual Spanish / English) - additional $0.04 / minute incentives available.

Contractors on this program who meet or exceed key metrics earn on average the equivalent of $20 / hr plus great peak incentives.

Skills Needed

Sincere desire to assist the customer

Tech savvy and avid computer user

Ability to multi-task and navigate multiple systems

Communicate with a friendly tone and professional demeanor

Schedule

This seasonal contract runs through April 15th (Tax Day)

Flexible schedule opportunities - you choose your hours!

Program is open 7am and 11pm CST, Monday-Sunday

Weekday and weekend options

Work Environment Requirements

Quiet, uninterrupted space

Organized desk area

Professional appearance (when on camera)

Technology Requirements

Personal computer (no tablet)

Broadband internet connection, recommended at least 10 MBPS

Wired internet connection (no wi-fi or mobile internet)

Windows 11 operating system

Valid antivirus software installed, running and up to date

USB headset with microphone

Mac users : Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.

A webcam

Full PC requirements

Important Information

_We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check._

Contractual Relationship :

__The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. xklufbp _

Job Types : Full-time, Part-time, Contract, Temporary, Seasonal

Pay : Up to $20.00 per hour

Benefits :

Work from home

Work Location : Remote

Remote working / work at home options are available for this role.

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Customer Service Representative • Phoenix, Arizona, US

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