Overview
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS.
As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.
Responsibilities
Job Responsibilities :
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Qualifications
Job Requirements :
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English / Spanish bilingual is a plus
Physical Requirements :
- Must be able to sit and / or stand for long periods of time.
- Ability to lift 15 lbs.
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
Customer Service Representative - Earn $21/hr-$37/hr, Full-Time/Part-Time, Flexible, Remote/On-Site
...
Shift Supervisor- Bilingual Spanish Preferred
The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager and Assistant Store Manager, is responsible for directing the activities of all employees. Mai...
Now Hiring - Bilingual Insurance Customer Service (Spanish)
TX) has an immediate opening for a Bilingual (Spanish/English) Insurance Customer Service Representative. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Provide pro...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Park Customer Service Representative I *
Now Hiring Park Customer Service Representative to work at Matagorda Bay Park! This position provides customer service to park visitors. The Park Customer Service Representative will be responsible for these duties with the guidance of supervisors and management: * Answers phones, greeting park visi...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Outside Sales Representative (Bilingual Spanish)
Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. Develops and presents sales presentations/proposals on products and services that meet customers’ needs. Knowledge of cable or telecommunications servic...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available. We also have opportunities availa...
Customer Service Representative
Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. Maintain all service vows which include B...