Product Manager, Collector Billing Workflows

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Manager who will fill a critical role on our product management team where you will drive product design and deployment of product services for our clients.

You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

The Team :

The Billing Workflows zone supports key client facing workflows and core technical components that orchestrate the claim lifecycle, from charge capture to claim validation, submission, and management.

We are a passionate team of product, engineering, UX, and analytics professionals driven to maximize revenue cycle efficiency and effectiveness for our athenaCollector clients.

The Opportunity :

We are looking for an experienced and enthusiastic Product Manager to help guide product development and delivery for athenaCollector’s workflows for reviewing and editing the millions of claims that are flowing through our system on a daily basis : driving transparency and actionability via clear presentation of data;

user efficiency via intuitive workflows and intelligent automation; and technical scalability via modernization and refinement of key components.

You will work closely with the user experience team to : understand client end user and leadership goals; prioritize the product roadmap for your team;

collaborate with engineering to ensure delivery of high- quality, high-impact features; and drive rollout and adoption in partnership with product operations and client-facing teams.

But enough about us; let’s talk about you. You are passionate about problem-solving, and always take a customer-centric approach.

You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You push and strive toward the best long-term solution while executing against that plan day-to-day.

You can make tough trade off decisions between scope and schedule, while maintaining true focus on outcomes.

The Product Manager is responsible for one product area within their overarching Product’s portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product.

This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

This is a hybrid role based in our Boston, MA office with an in-office expectation of one day / week.

Job Responsibilities

Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

Collaborate cross-functionally with counterparts and stakeholders in engineering, UX, analytics, product operations, and other teams throughout the organization

Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX / CX / Support requirements

Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement

Partner with Product Management leaders to be the voice of product decisions within the organization; assist leaders in identifying business opportunities that will drive product success

Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints

Qualifications

Bachelor’s Degree or equivalent combination of education, training, and experience is required

Understanding of healthcare revenue cycle / health IT environment preferred

5+ years overall professional experience; 2-4 years of formal product management experience or related experience driving results cross-functionally

Experience bringing products to market

Understanding of product management best practices, including agile development

Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities

Excellent verbal and written communication skills; ability to explain your positioning to key stakeholders around the company in an effective way

About athenahealth

Here’s ourvision : To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?

From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

Our10offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare : It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees orathenistas, as we call ourselves spark the innovation and passion needed to accomplishour goal.

We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too : We are small enoughthatyourindividual contributionswill stand out butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future.

As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons.

And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process.

If you are unable to access or use this online application process and need an alternative method for applying, please contact us at