Enterprise Customer Success Manager
LumosIndianapolis, IN, US1 day ago
Job type
- Full-time
Job descriptionOnboarding Expert : Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. Lifecycle & Renewals : Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. Trusted Partner : Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs / EBRs that connect business goals to Lumos impact and establish long-term success plans. Voice of the Customer : Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. Consultative Advisor : Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth. 7+ years of experience in Customer Success or a related customer-facing role 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships Proven ability to build strong relationships and engage with senior stakeholders Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps Bonus : Experience in the identity or security space, or a background working in high-growth startup environments Remote work culture (+ / -4 hours Pacific Time) Medical, Vision, & Dental coverage covered by Lumos Company and team bonding trips throughout the year fully covered by Lumos Optimal WFH setup to set you up for success Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best Up to 16 weeks for expecting parents Wellness stipend to keep you awesome and healthy 401k matching plan
Enterprise Customer Success Manager
Imagine having an enterprise-grade AppStore at work one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
Why Lumos?
- Jump on a Rocketship : Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x'ed with companies like GitHub, MongoDB and Major League Baseball!
- Build with Renowned Investor Backing : Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
- Thrive in a Unique Culture : You'll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by.
Your Role
What We're Looking For :
We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.
Thank you for considering Lumos, we hope to hear from you!
Pay Range
$160,000 - $205,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and / or level of experience.
Benefits and Perks :
Create a job alert for this search
Enterprise Customer • Indianapolis, IN, US
Related jobs
A company is looking for a Senior Manager of Customer Support.Key Responsibilities Manage support queues across multiple channels and coordinate with cross-functional teams to resolve customer is...Show moreLast updated: 30+ days ago
Manager of Customer Success (Enterprise).Superside is hiring a Manager of Enterprise Customer Success to lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier...Show moreLast updated: 16 hours ago
Sr Director Of Customer Success & Renewal Management.We're looking for a Sr Director of Customer Success & Renewal Management who can roll up their sleeves and lead from the front.This role is resp...Show moreLast updated: 1 day ago
MAVPAK, who is seeking a highly organized and detail-oriented.This is a fast-paced, customer-focused role responsible for managing day-to-day relationships with key accounts.The ideal candidate thr...Show moreLast updated: 1 day ago)
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.
The world of work as we know it is changing and we're looki...Show moreLast updated: 30+ days ago
As a Customer Success Manager at PERSUIT, you'll partner closely with in-house legal teams to modernize how they manage outside counsel, while ensuring they derive maximum value from our ever-evolv...Show moreLast updated: 1 day ago
Strategic Customer Success Manager (CSM).At CoLab, we help engineering teams bring life-changing products to the world years sooner.
Our platform is the world's first Design Engagement System (DES) ...Show moreLast updated: 2 days ago
Customer Success Insights Content & Engagement Sr Manager.We are seeking a creative, strategic, and collaborative leader for the Customer Success (CS) Insights Content & Engagement team within the ...Show moreLast updated: 1 day ago
Consultant - Customer Success Manager (Adobe Practice).The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakehold...Show moreLast updated: 2 days ago
Customer Success Manager - Quality Management.At Greenlight Guru, we help the world's most innovative medical device companies bring high-quality, life-changing products to market faster.We serve 1...Show moreLast updated: 30+ days ago
Vouched Strategic Customer Success Manager.At Vouched we are building a powerful identity verification platform to provide worldwide access to life's most critical services, including healthcare, b...Show moreLast updated: 2 days ago
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...Show moreLast updated: 30+ days ago
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'.Founded in 1999 in Ad...Show moreLast updated: 2 days ago Citeline & Evaluate are part of a global company providing outstanding clinical and regulatory and commercial intelligence solutions and services for the Pharmaceutical, Biotech / Medical Device, Fin...Show moreLast updated: 2 days ago 
Inside Sales Representatives at Adobe are essential for propelling our mission to revolutionize the world with exceptional digital experiences.
Join us as an Inside Sales Representative - Quota Owne...Show moreLast updated: 2 days ago Zubie, an affiliate of Reynolds and Reynolds, is seeking a Customer Success Manager to join our growing team.As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction...Show moreLast updated: 9 days ago Zubie, an affiliate of Reynolds and Reynolds, is seeking a Customer Success Manager to join our growing team.As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction...Show moreLast updated: 2 days ago Consultant - Customer Success Manager (Adobe Practice).The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakehold...Show moreLast updated: 9 days ago
- Promoted
Senior Customer Support Manager
VirtualVocationsSouthport, Indiana, United StatesFull-time
- Promoted
- New!
Manager of Customer Success (Enterprise)
SupersideIndianapolis, IN, USFull-time
- Promoted
Sr Director of Customer Success & Renewal Management
SchooxIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager
Networks ConnectFishers, IN, USFull-time
- Promoted
Senior Customer Success Manager, Data Cloud (Multiple Levels)
Stypi (Acquired by Salesforce)Indianapolis, IN, USFull-time
- Promoted
Customer Success Manager
PERSUITIndianapolis, IN, USFull-time
- Promoted
Strategic Customer Success Manager (CSM)
CoLabIndianapolis, IN, USFull-time
- Promoted
NetSuite Senior Manager, Customer Success Insights Content & Engagement
Indiana StaffingIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager (Hyper Scale)
Indianapolis StaffingIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager - Quality Management
Greenlight GuruIndianapolis, IN, USFull-time
- Promoted
Strategic Customer Success Manager
VouchedIndianapolis, IN, USFull-time
- Promoted
Senior Customer Success Manager, Service Provider
RelativityIndianapolis, IN, United StatesFull-time
- Promoted
Customer Success Manager
Energy ExemplarIndianapolis, IN, USFull-time
- Promoted
Client Success Manager
Indianapolis StaffingIndianapolis, IN, USFull-time
- Promoted
Customer Success Account Manager
AdobeIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager
Indiana StaffingIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager
Indianapolis StaffingIndianapolis, IN, USFull-time
- Promoted
Customer Success Manager (Hyper Scale)
Indiana StaffingIndianapolis, IN, USFull-time