Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager to help large customers achieve business outcomes through compliance and safety solutions.

Key Responsibilities

Lead strategic relationships with enterprise accounts to drive adoption, retention, and growth

Develop and execute account plans aligned with customer goals and business outcomes

Conduct regular executive business reviews to assess progress and identify expansion opportunities

Required Qualifications

5-7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment

Experience managing enterprise portfolios and leading strategic account planning

Strong understanding of DOT compliance across multiple modalities

Adept at building trust with senior stakeholders across various departments

Data-driven and collaborative, with a focus on translating customer objectives into business outcomes