IT Support Technician II

Lubbock

IT Support Technician II

35367BR

ITHC

Position Description

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Major / Essential Functions

With some supervision by management and / or project leads :

• Provides department or unit primarily hardware and some software support and maintenance. Including, but not limited to, desktops, printers, lab equipment, etc.
• Troubleshoots primarily hardware and some software, or some system problems, interfacing with central technology support areas.

Performs technical duties necessary for department or unit business operations.

• Specializes in hardware and software relevant to the department or unit.
• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, Abilities :

• Ability to exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively both orally and in writing.
• Establish and maintain effective work relationships.
• Intermediate level analytical skills including process description, logic, problem diagnostics, and problem-solving.
• Intermediate technology hardware and software competency.
• Training in fundamental and advanced hardware and software support through education or experience.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and / or experience.

Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Desktop Support Certifications, Mac experience and / or any other training or certifications related to technology services.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

Required Attachments

Cover Letter, Professional / Personal References, Resume / CV

Optional Attachments

Professional License / Certification, Other Documents Supporting Qualifications

Job Type

Full Time

Pay Basis

Hourly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu / hr / payplan.

Travel Required

Up to 25%

Shift

Schedule Details

M-F / 8-5

Grant Funded?

Job Group

General IT / Computer / IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.