Talent.com
Tier 1 IT Support Specialist

Tier 1 IT Support Specialist

VirtualVocationsLansing, Michigan, United States
3 days ago
Job type
  • Full-time
Job description

A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.

Key Responsibilities

Manage toll-free access for end users and handle incoming calls through IVR and ACD systems

Provide Tier 1 support for desktop applications and enterprise tools, resolving common technical issues

Coordinate incidents and service requests, escalating unresolved issues to higher-tier support as needed

Required Qualifications

Associate's degree in computer science, information systems, engineering, or related field, or one year of relevant IT experience

Proficient in managing multi-channel support (phone, email, tickets)

Experience using ServiceNow or comparable ITSM platforms for ticket and knowledge management

Ability to collaborate with Tier 2 / 3 teams and communicate escalation paths

Strong troubleshooting skills for hardware, software, and network issues

Create a job alert for this search

It Support Specialist • Lansing, Michigan, United States

Related jobs
  • Promoted
Operational Support Specialist

Operational Support Specialist

BrightSpring Health ServicesLansing, MI, United States
Full-time
Operational Support Specialist.US-MI-LANSING | US-IL-KANKAKEE | US-IL-CENTRALIA.Join a team of passionate and caring people who make a difference in people's lives. The Operational Support Specialis...Show moreLast updated: 30+ days ago
  • Promoted
Settings Support Specialist

Settings Support Specialist

StoryPointGrand Ledge, MI, US
Full-time
The Settings Support Specialist is responsible to provide maintenance and housekeeping support, direction, and oversight of the Maintenance Department at communities, with vacancies, to sustain con...Show moreLast updated: 30+ days ago
  • Promoted
IT Business Development Representative

IT Business Development Representative

TEKsystemsLansing, MI, United States
Full-time
Utilize AI and data intelligence platforms to monitor industry trends and identify high-potential accounts.Design and execute multi-channel outbound campaigns using tools like Apollo, Salesforce, a...Show moreLast updated: 2 days ago
  • Promoted
Unit Manager RN

Unit Manager RN

The Laurels of BedfordCharlotte, MI, United States
Full-time
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and...Show moreLast updated: 30+ days ago
  • Promoted
Information Technology Professional (IT Support)

Information Technology Professional (IT Support)

NavyLake Odessa, MI, United States
Full-time
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show moreLast updated: 10 days ago
  • Promoted
I&E Technician

I&E Technician

DTE EnergyMarshall, MI, United States
Full-time
DTE is one of the nation's largest diversified energy companies.Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's lar...Show moreLast updated: 30+ days ago
A - 6 / 13 - 765748 - Sr IT Security Specialists w / Healthcare Exp - Remote & Raleigh, NC

A - 6 / 13 - 765748 - Sr IT Security Specialists w / Healthcare Exp - Remote & Raleigh, NC

FHRLansing, MI, US
Remote
Full-time
Quick Apply
The candidate will primarily work remotely.Candidate may be asked to attend on-site meetings in Raleigh, NC, if needed.All work (including remote work) must be conducted in the United States.Candid...Show moreLast updated: 30+ days ago
  • Promoted
Electric Scheduling Administrative Support I

Electric Scheduling Administrative Support I

Tech Providers Inc.Jackson, MI, US
Full-time
Electric Scheduling Administrative Support.Contract through 06 / 01 / 2026 (High potential for extension).Hybrid (In-office Monday, Tuesday, and Thursday. remote Wednesday and Friday).CMS Energy is see...Show moreLast updated: 10 days ago
  • Promoted
Solution Owner for IT Applications

Solution Owner for IT Applications

VirtualVocationsLansing, Michigan, United States
Full-time
A company is looking for a Solution Owner for Customer Support IT Applications.Key Responsibilities Act as the primary IT liaison for Customer Support, identifying and shaping new business initia...Show moreLast updated: 12 days ago
  • Promoted
Direct Support Professional : Full Time, 1st Shift - $1,000 Sign-On Bonus!

Direct Support Professional : Full Time, 1st Shift - $1,000 Sign-On Bonus!

Origami RehabilitationMason, MI, US
Full-time
Origami Rehabilitation is a 501(c)(3) nonprofit organization.Origami provides comprehensive rehabilitation for children, adolescents, and adults with neurological, developmental, mental health, and...Show moreLast updated: 11 days ago
  • Promoted
Direct Support Professional

Direct Support Professional

Beacon Specialized LivingJackson, MI, US
Full-time
Direct Support Professional Join the Beacon Specialized Living Services Team : Make a Real Impact! Are you looking for a meaningful career where you can make a difference in the lives of others? Do ...Show moreLast updated: 4 days ago
  • Promoted
  • New!
IT Support Associate II

IT Support Associate II

VirtualVocationsLansing, Michigan, United States
Full-time
A company is looking for an IT Support Associate II for IT Services Large Email Monitoring.Key Responsibilities Lead initiatives to enhance new hire and email moderation processes Oversee the de...Show moreLast updated: 6 hours ago
  • Promoted
United States Customs and Border Protection Officer

United States Customs and Border Protection Officer

U.S. Customs and Border ProtectionSpring Arbor, Michigan, US
Full-time +1
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 5 days ago
  • Promoted
Administrative Specialist

Administrative Specialist

Contemporary Amperex Technology Kentucky LLCMarshall, MI, US
Full-time
Contemporary Amperex Technology Co.Limited (CATL) is a global leader in the development and manufacturing of EV batteries, with businesses covering R&D, manufacturing and sales in battery syste...Show moreLast updated: 2 days ago
  • Promoted
Support Tech

Support Tech

Clean TeamLansing, MI, US
Full-time
At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations.To get there, it takes outstanding, driven and organized leaders to manager our accounts and co...Show moreLast updated: 30+ days ago
Customer Support Specialist

Customer Support Specialist

BS&ALansing, MI, US
Full-time
Quick Apply
Customer Support Specialist Company Overview : .BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and u...Show moreLast updated: 9 days ago
  • Promoted
  • New!
Sr. Network Engineer

Sr. Network Engineer

TEKsystemsMason, MI, United States
Full-time
Network Engineer to administer and support our global data communications network.This role involves designing, developing, and optimizing network systems, ensuring all designs are documented and s...Show moreLast updated: 1 hour ago
  • Promoted
  • New!
Side Hustle Specialist (Evenings & Weekends)

Side Hustle Specialist (Evenings & Weekends)

Finance BuzzCharlotte, Michigan, US
Full-time +1
We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 4 hours ago
  • Promoted
IT Professional

IT Professional

NavyEast Lansing, MI, United States
Full-time
ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show moreLast updated: 10 days ago
Support Supervisor

Support Supervisor

Clean TeamLansing, MI, USA
Full-time
Quick Apply
At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations.To get there, it takes outstanding, driven and organized leaders to manager our accounts and co...Show moreLast updated: 30+ days ago