We are looking for a Model Cocktail Server to provide a service in a friendly, courteous and timely manner resulting in guest satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Take orders, reciting selection of all call and premium brands as requested.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available on casino floor and lounge.
- Maintain cleanliness of Guest areas at all times including removing empty glasses / bottles and cleaning ashtray.
- Replenish beverages as requested, frequently checking back with Guest to inquire about satisfaction.
- Complete side duties including but not limited to replenish straws, napkins and all items needed to fulfill job duties.
- Check and maintain proper setup and cleanliness of service station before, during and after shift.
- Communicate orders into system through bartender ensuring transmission is verified.
- Deliver extraordinary service to every guest while intermingling and entertaining in a professional manner.
- Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
- Must present a professional and pleasant appearance and must be able to walk in 1 and half inch heels.
- Maintain cleanliness of Guest areas at all times including removing empty glasses / bottles and cleaning ashtray.
- Respond to guest inquiries regarding casino features, services and assistance.
- Resolve guest complaints, ensuring guest satisfaction.
- Promote Tuscany Suites & Casino in a positive manner.
- Able to stand and walk for long periods of time.
EDUCATION & EXPERIENCE
- Previous Casino Cocktail Server experience preferred but not required.
- Must have a valid Health Card and TAM Card.
- Must be able to work all shifts.
- Applicants must be a minimum of 21 years of age.
- Must be able to work in an environment with exposure to secondhand smoke and high noise levels.
- Ability to work varied shifts, including nights, weekends and holidays.
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