General ManagerDelight Raleigh Management • Raleigh, North Carolina, United States, 27615

General Manager

Delight Raleigh Management • Raleigh, North Carolina, United States, 27615

30+ days ago

Job type

Full-time

Job description

JOB TITLE : General Manager

DEPARTMENT : Operations

SUPERVISOR : District Manager

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.

GENERAL JOB DESCRIPTION

Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.

MAJOR DUTIES AND RESPONSIBILITES

5 – Star Talent

Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.
Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.
Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.

“A Cut Above” Customer Experience

Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health / sanitation regulations; initiates corrective actions, as appropriate.

Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required

Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.

Growth and Profit

Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts / procedures.

Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.

Performs other job related duties as assigned or required.

QUALIFICATIONS FOR THE JOB

Education :

High School Diploma or GED required

18 years old or older

Experience :

Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.

Other :

Ability to learn and apply the standard operating procedures of the Company.

Ability to learn and apply HR Policies and Procedures.

P&L analysis and corrective measures.

Demonstrated experience in Supervisory practices.

Demonstrated experience Interviewing and identifying High Performing candidates.

Knowledge of applicable Federal, State, and Local employment laws.

Ability to execute training and development practices.

Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.

Able to achieve Serve Safe Certification.

Must be able to come to work promptly and regularly.

Must be able to take direction and work well with others.

Must be able to react to change productively and handle other tasks as assigned.

KEY COMPETENCIES

Customer Orientation

Organizing and Planning

Results Orientation

Problem Solving / Decision Making

Financial Analysis

Constructive Conflict

PHYSICAL REQUIREMENTS

Must be able to stand for long periods of time without a break.

Must be able to work in hot and cold environments.

Must be able to walk.

Must be able to bend and kneel.

Must be able to reach and grab.

Must be able to work in loud environment.

Must be able to see and hear.

Must be able to wear a headset to take orders.

Must be able to talk.

Must be able to smell and taste.

Must be able to lift up to 30 pounds.

Must be able to travel to other locations, as necessary.

Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines.

Must be able to concentrate and perform duties accurately.

College Hunks Hauling Junk & Moving • Raleigh, NC, US

Full-time

Last updated: 30+ days ago • Promoted

Restaurant General Manager

Burger King • Oxford, NC, US

Full-time

Quick Apply

Carrols Corporation is one of the largest restaurant companies in the U.Carrols owns and operates more than 800 restaurants under the BURGER KING brand with plans for continue growth.Carrols operat...Show more

Last updated: 30+ days ago

General Manager

Yeo & Yeo HR Advisory Solutions • Raleigh, NC, US

Full-time

Quick Apply

Are you a seasoned Business leader looking for an exciting growth opportunity?.About IMMSA IMMSA is a leading manufacturer specializing in custom copper and aluminum busbars, connectors, and bushin...Show more

Last updated: 30+ days ago

Floating General Manager

InTown Suites • Raleigh, NC, US

Full-time

Welcome to InTown Suites! We are currently seeking a Floating General Manager at one of our hotel properties in one of our markets. The Floating General Manager is responsible for the operation of a...Show more

Last updated: 30+ days ago • Promoted

General Manager

Aqua-Tots Swim School • Raleigh, NC, US

Full-time

Quick Apply

General Manager – Aqua-Tots Swim Schools Welcome to Aqua-Tots!.We are saving lives by teaching children all over the world how to become safe and confident swimmers for life and we’re l...Show more

Last updated: 30+ days ago

ASST STORE MGR in OXFORD, NC S16541

Dollar General • Oxford, NC, US

Full-time

Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers Save time. General Summary : The Assistant Store Manager helps maintain a clean, ...Show more

Last updated: 30+ days ago • Promoted

General Manager (RDU)

CLEAR • Raleigh, NC, US

Full-time

About CLEAR : CLEAR's mission is to create frictionless experiences where every day has that feeling.With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's ...Show more

Last updated: 16 hours ago • Promoted • New!

General Cleaners - Granville

North Carolina Staffing • Oxford, NC, US

Part-time

HES is a premier national provider of facilities management services focused 100% on educational institutions.Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial,...Show more

Last updated: 8 days ago • Promoted

RN Clinical Manager

Granville Medical Center • Oxford, North Carolina, United States, 27565

Full-time

Graduate from an accredited school of nursing with current Licensure as a registered nurse in the State of North Carolina or compact state. Knowledge of current trends and techniques in nursing appr...Show more

Last updated: 30+ days ago