AI Self-Service Program Manager

About the role :

Were looking for an AI Self-Serve Program Manager to supercharge Samsaras AI-powered customer experience. Youll lead our Chatbot and Voice AI platforms driving innovation that makes support faster smarter and more seamless than ever.

This is a high-impact role where youll turn AI vision into measurable results increasing containment improving customer satisfaction and reducing case volume. Youll own performance insights refine agent operating procedures and collaborate with vendors subject matter experts and internal teams to continuously elevate our self-serve capabilities.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area NYC Metro Area and Washington D.C. Metro Area. Relocation assistance will not be provided.

You should apply if :

• You want to impact the industries that run our world : Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career : If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best : At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will :

Minimum requirements for the role :

An ideal candidate also has :

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1