District Technical Service Manager

District Technical Service Manager

Kelly Professional & Industrial is seeking a District Technical Service Manager to work at a premier automotive innovator in Los Angeles, CA. Competitive pay rates, comprehensive benefits package, and unique automotive perksincluding discounts on lease vehicles and a vehicle purchase program. Career growth opportunities through cross-departmental moves, leadership training, seminars, and tuition reimbursement programs. Fleet car and gas card. Opportunity for bonus. Supportive, inclusive, and diverse workplace culture, focused on innovation and employee well-being. Commitment to safety and compliance with federal, state, and local laws, including the California Fair Chance Act and Los Angeles County Fair Chance Ordinance. Access to pioneering technology and the chance to play a key role in shaping the future of mobility.

A typical day as District Technical Service Manager will involve conducting routine dealership visits to assess service operations and collaborate with service staff, management, and Dealer Principals. Supporting complex vehicle diagnostics, training dealer technicians, and resolving technical issues in partnership with engineering teams. Evaluating customer buyback vehicles, managing documentation, and overseeing vehicle disposition. Serving as an expert witness in Lemon Law, product liability, and warranty litigation, and collaborating with Consumer Affairs to resolve disputes. Analyzing dealership service department operations to identify improvements, developing and reviewing action plans, and enhancing customer satisfaction and retention. Monitoring staff performance, addressing customer complaints, and sharing best practices across dealerships. Reviewing and approving warranty and goodwill claims, and promoting service department certification and achievement recognition.

This job might be an outstanding fit if you have at least four years of professional technical experienceautomotive preferredand two years of DTS / TECH LINE or related leadership experience. Hold a bachelor's degree or equivalent combination of education, experience, and training. Automotive Service Excellence (ASE) Master Status is preferred. Possess thorough knowledge of automobile mechanical and electronic functions, with solid understanding of dealership service operations. Demonstrate excellent verbal and written communication skills, and the ability to organize your workload and prioritize effectively in a virtual office environment. Can influence others through credibility, clear recommendations, and follow-through, while remaining objective and focused on the best interests of the dealership and company. Are dedicated to meeting the needs of internal and external customers, attentive to diverse perspectives, and able to present ideas and analysis effectively. Meet MVR requirements and can accommodate day and overnight travel as needed.

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be District Technical Service Manager today!