Customer Service Supervisor / Sales Support

Job Description

Job Description

The Customer Solutions & Sales Support Supervisor leads the inside sales and support team to ensure outstanding service, accurate order processing, and effective collaboration across departments. This role combines leadership with hands-on responsibilities in CRM, sales order management, and customer solutions, while also supporting outside sales with quotes, follow-up, and insights. Acting as the escalation point for complex issues, the Supervisor drives customer satisfaction, team performance, and revenue growth through strong product knowledge, problem-solving, and continuous improvement.

Key Responsibilities :

Supervisory & Leadership

• Supervise, coach, and mentor a team of Customer Solutions and Sales Support.
• Set clear performance expectations, monitor productivity, and provide regular feedback.
• Handle escalations from team members and ensure timely resolution of customer issues.
• Provide training on systems, processes, and product knowledge.
• Recommend process and policy improvements to enhance customer satisfaction and operational efficiency.

Customer Relationship Management

Order Processing Accuracy

CRM & Data Management

Problem Resolution

Product Knowledge & Upselling

Team Collaboration

Performance Reporting

Occasional travel may be required for customer visits, trade shows, or training.

Participates in special projects as required.

Other duties as assigned.

Qualifications

Physical Requirements

Office-based ability to sit at a desk and use a computer for prolonged periods (6-8 hours per day). Occasionally required to stand, walk, or move around the office and production areas. Ability to lift and carry office supplies, files, or reports, typically up to 15-25 pounds. Occasionally required to reach overhead, bend, or stoop to access files or office equipment. Frequent use of hands for typing, data entry, and handling documents. May need to walk through or inspect areas of the manufacturing floor, requiring proper safety precautions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Lumenier Holdco is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, and sexual orientation, and ancestry, marital or veteran status. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.