Senior Director of Customer SupportVirtualVocations • Cleveland, Ohio, United States
Senior Director of Customer Support
VirtualVocations • Cleveland, Ohio, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Director of Customer Support to lead and optimize their global support organization.
Key Responsibilities
Develop and execute a comprehensive support strategy aligned with company growth goals
Lead, mentor, and grow a distributed support team across various communication channels
Define SLAs, track KPIs, and streamline workflows to enhance operational efficiency
Required Qualifications
10+ years of experience leading customer support teams in B2B SaaS or tech companies
5+ years in a Director or Senior Director role
Expertise with CRM / helpdesk platforms and reporting dashboards
MBA or advanced degree preferred
Experience with budget ownership and forecasting
Create a job alert for this search
Director Customer Support • Cleveland, Ohio, United States
Related jobs
WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up.This is a high-impact l...Show more
Director of Revenue Cycle Management.OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year.
We focus on the needs of the whole person by p...Show more
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human.Keyfactor helps organizations move fast to establish digital trust at scale - ...Show more
We’re looking for a hands-on, strategic leader to take charge of our growing Customer Care organization.In this role, you’ll shape the service strategy, build strong teams, and ensure e...Show more
With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients a...Show more
Executive Director, Enterprise Safety Quality And Patient Experience.At Cleveland Clinic Health System, we believe in a better future for healthcare.
And each of us is responsible for honoring our c...Show more
The primary function of this role is to provide managerial support nationwide to the Sprinkler Designers.The company goal is to continuously grow the revenues of Sprinkler Operations while maintain...Show more
Director, Digital and Scaled Customer Success.The Director Digital and Scaled Customer Success is responsible for leading the strategy and execution of the company's digital-first customer engageme...Show more
Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting.
The salary range is between $71,041 and $...Show more
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human.Keyfactor helps organizations move fast to establish digital trust at scale - ...Show more
The Director of Continuous Improvement will lead the development and execution of the company-wide CI strategy focused on LEAN principles, Six Sigma methodologies, and operational excellence in a m...Show more Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting.
The salary range is between $96,651 and $...Show more 
Vista Senior Living Management.Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, ...Show more
United Way of Greater Cleveland is seeking an experienced operational leader to oversee its 2-1-1 Contact Center, a vital community resource connecting people to support and opportunity.The ideal c...Show more
Overall planning and management of the University’s Administrative Information Services area.This position is part of the management team of the campus Information Technology Department.Posit...Show more
Senior Director, Global Customer Experience.Join Our Thriving Team at Lubrizol as the Senior Director, Global Customer Experience.
At Lubrizol, we're transforming the customer experience landscape a...Show more With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients a...Show more 
The Director of R&D is the senior innovation thought leader for the ITW Engine Repair Division.This individual will successfully create differentiated technology platforms and exhibit an understand...Show more
VP of Customer Success
WorkWave • Cleveland, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Director of Revenue Cycle Management
OhioGuidestone • Berea, OH, US
Full-time
Last updated: 30+ days ago • Promoted
VP, Customer Success
Keyfactor • Independence, OH, United States
Permanent
Last updated: 14 days ago • Promoted
Director of Customer Care
Resilience Group • Strongsville, OH, US
Full-time
Last updated: 11 days ago • Promoted
Senior Director | Offshoring Services
CBIZ • USA, Ohio, Cleveland
Full-time
Last updated: 14 days ago
Executive Director, Enterprise Safety Quality and Patient Experience
Cleveland Clinic • Cleveland, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Director of Design
EMCOR Group • Barberton, OH, US
Full-time
Last updated: 30+ days ago • Promoted
Director, Digital and Scaled Customer Success
Hyland Software • Westlake, OH, United States
Full-time
Last updated: 25 days ago • Promoted
Senior Director Donor Engagement and Alumni Relations
Case Western Reserve University • Cleveland, OH, United States
Full-time
Last updated: 1 day ago • Promoted
VP, Customer Success
Ohio Staffing • Independence, OH, US
Permanent
Last updated: 6 days ago • Promoted
Director of Continuous Improvement
Race Winning Brands • Mentor, OH, US
Full-time
Last updated: 20 days ago • Promoted
Senior Director of National Development
Case Western Reserve University • Cleveland, OH, United States
Full-time
Last updated: 1 day ago • Promoted
Director of Wellness
Eden Senior Care • Willoughby, OH, US
Full-time
Last updated: 20 hours ago • Promoted • New!
Senior Director, 211 Contact Center
United Way of Greater Cleveland • Cleveland, OH, US
Full-time
Last updated: 17 days ago • Promoted
Director of Enterprise Applications
Baldwin Wallace University • Berea, OH, US
Full-time
Last updated: 6 days ago • Promoted
Senior Director, Global Customer Experience
The Lubrizol Corporation • Wickliffe, OH, US
Full-time
Last updated: 6 days ago • Promoted
Director of Compensation
CBIZ • USA, Ohio, Cleveland
Full-time
Last updated: 30+ days ago
R&D Director
ITW Performance Polymers • Solon, OH, US
Full-time
Last updated: 6 days ago • Promoted