Desktop Support Technician

Job Title : Desktop Support Technician

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.

Job ID : 25-11119

Location : Trenton, NJ

Duration : 07 Months On Contract

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

This is 100% onsite role. This position is not purely phone support and will be 100% on-site at the address listed.

• The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensures desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.

PREFERRED QUALIFICATIONS : Experience with various technologies and roles, including PC / laptop break / fix, HW / SW installation and configuration.

Skills Matrix :

Skill Required / Desired Amount of Experience Professional work experience providing hands-on / physical Deskside PC / Laptop / Tablet support Required 5 Years Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 Required 5 Years Professional work experience in troubleshooting Dell pc hardware issues. Required 5 Years Professional work experience supporting troubleshooting PC peripheral devices Required 5 Years Professional work experience with the most recent version of the Microsoft Office Suite Required 5 Years Professional work experience in imaging computers and physically setting up computers / monitors such as SCCM Required 5 Years Professional work experience using remote assistance tools such as Quick Assist or GoToAssist Required 5 Years Professional work experience using and supporting Office 365 (Teams, Email, OneDrive, SharePoint) Required 5 Years Possesses user-friendly customer service skills Required 5 Years Experience with Absolute Computrace Nice to have 5 Years Experience with hard drive encryption tools such as BitLocker Nice to have 5 Years

Compensation :

The hourly rate for this position is $27.00 - $28.00 per hour.

Factors that may affect starting pay within this range may include [geography / market, skills, education, experience, and other qualifications of the successful candidate].

Benefits :

Sunrise offers ACA-compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.