Customer Success Agent
Customer Success Agent
421 W Market St, San Antonio, TX 78205, USA Req #797 Thursday, June 29, 2023 InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities.
Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brandsThe utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.
We are always on the lookout for enthusiastic and qualified candidates to join our team!!
Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us
Check out current employment opportunities below.
The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio.
This is a customer centric role providing real time solutions within our RMC (Call Center) Department. The ideal candidate will have strong problem-solving, multitasking and communication skills.
Excellent customer service and the ability to learn new systems and technologies is essential for success. One must also be able to work independently.
The role is 100% work from home after 90 days onsite / in a garage office, and is intended to support markets outside of Chicago.
Essential Functions
- Answer and accurately document all calls from our customers in our real time, in garage, customer service platform (RMCe)
- Assist and solve customer inquiries including but not limited to : customer account, reservation, daily rate information, parking fees, use of parking equipment and or general inquiries
- Ensure all calls are answered and the needs of the customers are resolved in a fast and friendly manner
- Clearly communicate and provide timely updates to the rest of the team and management throughout the course of the work day
- Work closely with Operations and our Customer Service Department to provide solutions for customers before they exit or re-enter the garage
Qualifications / Requirements
Eligibility Requirements :
- Must submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this position
- Must have unrestricted authorization to work in US.
- Must be at least 18 years old.
- Must be willing to take a drug test as part of the selection process.
- Must be willing to submit to a background investigation, MVR / Driving Record check, and reference check as part of the selection process.
- Must be able to work in the specified city / state as assigned.
- Must be willing to work onsite in a garage / office for the first 90 days and periodically work in a designated company office / garage for training, system updates, and meetings as needed.
Qualifications / Requirements :
- HS Diploma
- Computer literacy
- Work experience in parking or customer service
- Excellent communication skills
- Superior interpersonal skills and strong sense of customer service
- Ability to problem solve in a stressful, fast-paced environment
- Must be willing to work schedule, may include nights and weekends
Desired Characteristics :
- College Degree
- Ability to work in fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment
- Excellent problem-solving skills and solution oriented.
Conveys professionalism and competence effectively to superiors, peers, staff, and customers.
Other details
Pay Type Hourly
Apply Now
Customer Success Agent
The Customer Success Agent is responsible for providing, best in class, professional and courteous support to all customers including parkers and operations personnel across our parking portfolio. Excellent customer service and the ability to learn new systems and technologies is essential for succe...
Customer Success Manager
Full Circle Insights is looking for Customer Success Managers with a focus on retaining and growing with customers through adoption, training, and the renewal process -with a focus on executive relationships. As a Customer Success Manager, you'll help them understand what to do with that data — and ...
Mechanical Project Manager
Mechanical Project Manager – Leading Speciality Mechanical Contractor – Currently working on projects of $3B+. I am Partnered with a leading Mechanical Contractor who is looking for a Mechanical Project Manager to join their team in Texas. If you have managed Mechanical projects worth more than $20 ...
Key Account Manager
This will be achieved from an assigned portfolio accounts/customers, identification and development of new accounts/customers in order to drive sales and profitability growth in line with sales strategy and budgets. The KAM oversees a portfolio of accounts and develops new accounts as directed by DO...
ERCOT Project Development Manager
Don’t miss this exciting role for an ERCOT Project Development Manager, working with one of the leading players in the renewable sector across North America. Proficient in project management, capable of identifying and resolving potential project issues, and prioritizing critical tasks. Oversee and ...
Project Manager - Industrial Construction
Project Schedule – Updates and posts overall project schedule monthly; completes project within contract duration; takes actions to maintain or improve project schedule; reviews the three week schedule with Superintendents on a weekly basis. Job Cost Accuracy – Adheres to cost projections; submits m...
Customer Success Manager
This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Provide leadership and direction to the Customer Success team. Guide internal Customer Success team training and development. Lead weekly Customer Success departm...
Customer Success Manager
Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. Miovision is looking for a Customer Success Manager(CSM) to join our team in Texas. They use our produc...
IT Project Manager II
Under The Direction of the Manager, Director, Or Other Senior Personnel, The Project Manager determines user demands, establishes work priorities, and plans; directs and monitors project work. The Project Manager will gather and evaluate information concerning a user’s conceptual needs, estimate and...
Senior Account Executive Business Development Manager - Laboratory Sales
Position Title: Senior Account Executive Business Development Manager - Laboratory Sales. Intralab Diagnostics, a leading provider of innovative diagnostic solutions, is seeking a dynamic and experienced Senior Account Executive Business Development Manager to drive laboratory sales in the Novitas M...