%2420 an hour Jobs in Denver co
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Customer Service Representative- $20.50 an hour - 7am-4pm LAKEWOOD, CO
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InterSolutionsThornton, CO, USCustomer Service Representative- $20.50 an hour - 7am-4pm LAKEWOOD, CO
CCS MedicalLakewood, CO, United States- Full-time
Customer Service Representative- $20.50 an hour - 7am-4pm LAKEWOOD, CO
Job Location
US-CO-Lakewood
2024-3742
Category
Customer Service / Support
Position Status
Regular Full-Time
Position Schedule
Monday-Friday
Shift
7 : 00 am - 4 : 00 pm
Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You'll be the one on the front line to help solve our patient's challenges and deliver on our promise of superior customer service.
Responsibilities
Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Qualifications
Range pursuant to CO law and it is the range that CO applicants may be eligible for. Ultimate salary offer is subject to job related factors such as geographic location where the job is performed.
Values
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
CCS Medical and EEOC / AA employer. M / F / D / V