Booking agent Jobs in USA

Reservations & Booking Agent

Here at Nemacolin, our associates know to "Expect the Unexpected" You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The individual in this position answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, coordinates guest activities with other departments to ensure an optimal experience, and may be provided additional responsibilities to help future support the team and grow transferable skills!

Reservations Agents can earn $15- $25 / hr in total compensation with the commission plan on top of their hourly wage!

This is a non-remote position and is conducted onsite at Nemacolin.

Essential functions include delivering internal and external guest service, maintaining current knowledge of all resort offerings and hours of operation, providing information about local features, answering incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings, engaging in a sales process, demonstrating five-star and five-diamond service standards, making accurate reservations, processing gift card orders, and other job duties as assigned.

Knowledge, skills, and abilities required include a friendly and outgoing personality, excellent communication skills, fluency in the English language, ability to perform basic mathematical functions, ability to handle high-pressure situations, ability to work a variety of shifts, strong organizational skills, ability to effectively perform multiple tasks, ability to interface professionally with business contacts and customers, and a strong understanding of the hospitality industry.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Why work for Nemacolin? Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

Associate perks include competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at the resort. Exclusive amenities include an attractive 401(k) plan, paid vacation, holidays, and personal hours, family medical, dental, and vision insurance, long-term and short-term disability insurance, employee and educational assistance program, up to 40% off retail, spa, activities, food, and beverage at the resort, on-site uniform and dry-cleaning services, and discounted meals during breaks in associate break areas.

The Wisteria Associate Community is exclusive to associates and contains a Pub, Market, and Fitness Center. Associate recognition programs include opportunities for advancement and mentoring and coaching programs.