Call center manager Jobs in Ontario, CA

Job Posting

Manage a large amount of inbound calls, in a timely manner, while delivering great customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes. Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and / or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Will use multiple screens, software, and processes to assist customer. Skills : Call center, customer service, computer navigation, outbound.

Experience Level : Intermediate Level Job Type & Location : This is a contract to hire position based out of Chino, CA. Pay and Benefits : The pay range for this position is $20.00 - $20.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Job Type : This is a fully onsite position in Chino, CA. Application Deadline : This position is anticipated to close on Dec 12, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.