Scope of Position : Coordinate services for clients and provide administrative sales support for multiple properties.
Position Qualifications and Requirements :
Education & Experience :
High School diploma or equivalent.
Two-years’ experience in sales / catering or a related field (preferred, not required)
Physical Demands :
A significant portion of the workday is spent moving about, speaking and listening, usually while standing up.
Lifting or carrying approximately 30 lbs. can occur at times, but not often.
A large portion of time is spent sitting down and some of this time is spent completing departmental paperwork, such as group / event billing, checklists
Required Competencies
Computer skills; Microsoft Office and ability to learn sales software and hotel reservation system.
Excellent communication skills; a majority of time will be interacting with clients and staff via phone and email.
Basic math skills.
Reading and writing abilities are used often in reviewing and compiling departmental records, files and weekly / monthly reports.
Will be required to work some nights, weekends and holidays as needed.
Ability to work in a fast-paced environment and strong multi-tasking skills.
Effectively obtain and communicate detailed information and follow-up to internal and external clients.
Responsibilities that may include any and all of the following :
Prioritize in-bound leads via phone call, internet, third-party, walk-in, etc., assigning them to the appropriate Sales Manager and updating event & contact information in the hotels’ CRM.
Respond to transactional leads, including third party leads
Compile and disseminate weekly reports to all necessary departments, including group and event reports, weekly sales activities and lead reports, etc.
Perform administrative duties such as sales CRM administration, typing proposals & contracts, filing, group & event billing and other duties as assigned.
Develops and maintains relationships with client after program has been booked by sales department.
Assists sales managers with tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Resolves requests and / or complaints to the satisfaction of the guest. Inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Follows up to ensure guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other hotels and their departments. Coordinate details such as VIP amenities, special requests or other service needs.
May coordinate outside vendor service needs (catering, displays, audio visual, etc) when needed. Regularly follow-up to ensure set up requirements meet client needs.
Thorough knowledge of hotels, including guest room counts and types, meeting room capacities and layouts.
Must be attentive, friendly, helpful and courteous to all guests, team members and management at all times.
Conduct property tours as needed.
Call clients for guarantees one week in advance of function and communicate all changes and additions to all departments.
Keeps inventory of office supplies for the department and orders when necessary.
Proficiency in the hotels’ Sales and Catering Software.
Always maintains a professional image through appearance and dress.
Attends scheduled and pop-up meetings and trainings as required by management.
Follows company policies and procedures and can effectively communicate them.