Client associate Jobs in Denton, TX

Title: Associate Registrar

Employee Classification: Associate Registrar

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position is responsible for strategic oversight of Certifications and Degree Conferral, including planning, organizing, and ensuring continuity and continuous improvement of processes, systems, and student services including the maintenance and coordination of student, academic and curricular records to support enrollment and retention. Involved in new initiatives with colleagues across campus related to enrollment and retention to ensure successful implementation. Oversees operations of multiple functional areas and works directly with staff for ongoing professional development and the implementation of new initiatives, and/or updated systems, policies, and processes. Advises students, parents, faculty and staff about departmental and university regulations. Requires discernment to resolve complex escalations and implement proactive solutions.

This position manages teams within the Office of the Registrar, collaborates across the division, and with faculty and staff throughout the University. Works to ensure the accuracy and integrity of academic and student data, and compliance with a range of institutional, state, and federal regulations. Responsible for collaboration across teams to achieve a collective outcome that optimizes results and impact that directly affects enrollment and retention.

Minimum Qualifications

Bachelor's degree and five or more years of progressively responsible experience in academic administration or a related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Demonstrated competency in administering services and operations in a college/university environment, including demonstrated skill in problem solving and change management.
• Knowledge of hiring, developing, supervising, and evaluating staff.
• Commitment to providing high-quality customer service.
• Ability to work in a collaborative results-oriented environment.
• Consistently exercises initiative, tact, diplomacy, and professionalism.
• Evaluates and resolves problems.
• Establishes, motivates, and supports effective teams to meet objectives.
• Manages conflict, works collaboratively within office and with other university departments.
• Current knowledge of Federal educational laws and policies pertaining to education records.
• Ability to effectively use computer and information technology.

Preferred Qualifications

Masters Degree and a minimum of 6 years of increasing responsibility in higher education, particularly in a Registrar or Enrollment Management Office. Experience with higher education systems. Thorough knowledge of rules and regulations related to Registrar's Office. Demonstrated experience supervising and leading multiple areas of responsibility for success. Ability to plan and implement sound business decisions. Must possess strong leadership skills with a proven track record for process improvement through planning and design to successful implementation. Strong communication, problem solving and critical thinking skills. Ability to communicate effectively with diverse populations verbally and in writing. Demonstrated ability to develop and maintain effective working relationships. Ability to work independently.

Job Duties

• Manages multiple functional areas within the Office of the Registrar, mentors staff and provides opportunities for individual development and growth while ensuring the business needs of the unit are met. Sets goals and creates action plans to realize efficiencies and quality service.
• Provides supervision and direction for continuous improvement and continuity of operations, mandated initiatives, procedures and policies, ensuring accuracy and compliance with all federal, state, and institutional regulations.
• Provides ongoing support for programs and systems that facilitate enrollment and retention.
• Responsible for the oversight of staff in assigned areas, including hiring, training, evaluation, coaching, and development of professional and supervisor level staff.
• Plans and develops targeted communications and documentation related to student record maintenance, processes, procedures, events and operations for multiple audiences like students, faculty, staff, state auditors, etc.
• Ensures productivity, collaboration, and coordination across all areas of the Office of the Registrar.
• Engages with leadership across the university related to business processes and practices with academic and student data that impact enrollment and retention.
• Serves as the escalation point for complex issues or problems with operational functions or services, and implements proactive solutions.
• Documents core processes for operational efficiency, monitors compliance, risk management, and ongoing effectiveness of specific functional operations to recommend and implement organizational and procedural changes. Oversees training of campus community related to Registrar processes and services.
• Assists the University Registrar in prioritizing and implementing multiple competing projects and manages staff resources to complete departmental responsibilities in a timely and efficient manner. Represents the University Registrar as an expert on registration, records, academic scheduling and support, and certification on a variety of university committees as requested.

Physical Requirements

• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.