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Client success manager Jobs in Sioux Falls, SD

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Client success manager • sioux falls sd

Last updated: 1 day ago

Customer Success Specialist

Sunbird Software Inc.Sioux Falls, SD, US
Full-time
Quick Apply

The Customer Success Specialist  focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are p... Show more

Client Service Consultant, PC

Holmes MurphySioux Falls, SD, United States
Full-time

We are looking to add a Client Service Consultant to join our Property Casualty team in Sioux Falls, SD.Offering a forward-thinking, innovative, and vibrant company culture, along with the opportun... Show more

Senior Client Manager - Employee Health & Benefits

Oliver Wyman, LLCSioux Falls, SD, United States
Full-time

Senior Client Manager Employee Health & Benefits.Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.The industry's brightes... Show more

Senior Client Manager - Employee Health & Benefits

Marsh & McLennanSioux Falls, SD, United States
Full-time

Senior Client Manager Employee Health & Benefits.Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.The industry's brightes... Show more

Client Relationship Analyst

Morgan StanleySioux Falls, SD, United States
Full-time

Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis.Through regular interactions... Show more

Remote Client Success Consultant

Beacon National AgencySioux Falls, SD, US
Remote
Full-time
Quick Apply

Join us as a Client Success Consultant and build a career offering Indexed Universal Life (IUL) policies, annuities, and life insurance to individuals looking for financial security.Work flexible h... Show more

Client Service Manager Associate

Arthur J Gallagher & CoSioux Falls, SD, United States
$70,000.00 yearly
Full-time

At Gallagher, we're all about building strong relationships and delivering exceptional service.As a Client Manager Associate, you'll manage a portfolio of client accounts, ensuring they receive the... Show more

Customer Success Representative

ChristianSky AgencySioux Falls, SD, US
Full-time
Quick Apply

Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!.At ChristianSky Agency, we’re on an exciting journey of grow... Show more

Client Service Coordinator

Signarama Sioux Falls, SDSioux Falls, SD, US
$16.00 hourly
Full-time

Join Our Team as a Client Service Coordinator at Signarama!.Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As an Inside Sales Support Spec... Show more

Remote Client Relations Representatives

Blyss JourneysSioux Falls, SD, USA
Remote
Full-time +1
Quick Apply

We are seeking detail-oriented individuals to join our team as.Remote Client Relations Representatives.This role focuses on building strong client relationships, managing service coordination, and ... Show more

Online Client Engagement Specialist

Kensington Partners GroupSioux Falls, SD, US
Full-time
Quick Apply

Seeking your next Sales challenge?.We're actively looking for ambitious, self-motivated individuals to join our expanding team as Client Engagement Specialist on a 1099 contract basis.This opportun... Show more

Client Service Manager Associate

GallagherSioux Falls, South Dakota
$70,000.00 yearly
Full-time

At Gallagher, we’re all about building strong relationships and delivering exceptional service.As a Client Manager Associate, you’ll manage a portfolio of client accounts, ensuring they receive the... Show more

Customer Success Specialist

Sunbird SoftwareSioux Falls, SD, United States
Full-time

The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised ... Show more

Customer Success Specialist

SONIFISioux Falls, SD, United States
Full-time

Location: Sioux Falls, SD (Corporate Office).For more than 40 years, SONIFI has provided guest technologies and professional services that help hoteliers improve guest satisfaction, simplify operat... Show more

Senior Client Manager - Employee Health & Benefits

Mercer FranceSioux Falls, SD, United States
Full-time

Senior Client Manager Employee Health & Benefits.Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.The industry's brightes... Show more

Client Relations Coordinator Front Desk/Scheduling

Carroll InstituteSioux Falls, SD, US
Full-time
Quick Apply

Carroll Institute is looking for an energetic, customer service oriented individual to work our front reception desk.This position answers phones and emails, directs clients, helps clients with pap... Show more

Client Relationship Manager III

Stride Bank NaSioux Falls, SD, United States
Full-time

Client Relationship Manager III.Fully Remote Locations: Sioux Falls, SD; Enid, OK; Salt Lake City, UT.Position Type: Full Time Job Shift: Day Education Level: 4 Year Degree Travel Percentage: Negl... Show more

CLIENT EXPERIENCE | OPERATIONS MANAGER

FACE FOUNDRIÉSioux Falls, SD, US
Full-time

About FACE FOUNDRIÉ: FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.FACE FOUNDRIÉ s... Show more

Client Sales Associate

Stratford DavisSioux Falls, SD, us
Full-time

As an Client Sales Associate, you will play a key role in helping individuals and families make informed financial decisions.In this position, you’ll deliver personalized guidance by understanding ... Show more

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Customer Success Specialist

Customer Success Specialist

Sunbird Software Inc.Sioux Falls, SD, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised to maximize the value of their solutions.

This role collaborates with internal teams and advocates for the client’s perspective, delivering a tailored experience that aligns with each client’s unique successful DCIM journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include:

  • Conduct Customer Success Sessions to: Resolve client issues and ensure their needs are addressed.
  • Identify opportunities for increased ROI through feature adoption and integrations.
  • Onboard or offboard client team members from Support Portal as required.
  • Gather data on solution usage, track feature requests, and monitor licensing needs.
  • Collaborate with internal teams (e.g., Professional Services, Technical Support, Sales Engineer, etc.) to escalate issues and connect clients with the appropriate SME.
  • Document client interactions, update CRM records, and manage tasks across ticketing systems and other collaboration tools.
  • Assist clients who opted for DIY implementation by providing proactive guidance and support.
  • Monitor and address trends in client feedback, escalating concerns and opportunities for improvement as necessary.
  • Contribute to process improvements by sharing insights, best practices, and developing client resources.
  • Provide clear and professional communication to clients during engagements, primarily via phone and virtual meetings .
  • REQUIREMENTS/QUALIFICATIONS Demonstrated ability to learn and apply new tools or strategies quickly.

  • Strong interpersonal and communication skills with a client-first approach.
  • Ability to manage multiple client interactions and prioritize tasks effectively.
  • Comfort working primarily on the phone and via virtual meeting platforms.
  • Eagerness to learn new systems and adapt quickly to changing priorities.
  • Familiarity with customer support or ticketing platforms (e.g., Freshdesk, Jira) and collaboration tools (e.g., Microsoft Teams, Zoom).
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • DESIRED SOFTWARE KNOWLEDGE/SKILLS Customer service experience preferred, with exposure to customer success a plus.
  • Basic understanding of IT or data center operations is a plus.
  • Experience working with CRM systems, ticketing tools, or virtual meeting platforms.
  • Experience with Sunbird’s DCIM Solution.
  • Ability to communicate technical concepts clearly and effectively to non-technical audiences.
  • Self-motivated with a strong desire for professional growth.
  • Degree not required; equivalent experience will be considered. ABOUT SUNBIRD We are all about delighting our clients and live/breathe the end client/user experience We have amazing PTO Policy that allows you to take care of yourself and your family We offer medical, dental, vision and life insurance to employees We believe in collaboration, teamwork, creativity and taking initiative Interested?

Read on for additional details about this opportunity to join our amazing team! - What is DCIM Software:

  • www.sunbirddcim.com/what-dcim - What are customers saying about Sunbird: www.sunbirddcim.com/reviews - Why work at Sunbird: www.sunbirddcim.com/careers Sunbird is an EEO/AA/ADA/Veterans employer. Powered by JazzHR