Cloud Jobs in Antioch, CA

Location : Work From Anywhere

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here : how you will contribute to the success of the company :

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. You’ll also be able to assist with outbound efforts to existing and prospective customers. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders.

Here's what your day-to-day will look like in this role :

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives;
• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers;
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings;
• Proactive outrach to existing and prospective customers;
• Identify cross-sell and up-sell opportunities
• Provide pre- and post-sales support;
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions;
• A strong focus on first contact resolution and problem solving in a timely manner;
• Handling and taking ownership of internal requests and processes, on behalf of our customers.

Here's what you need to have and master to get the job :

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

A flexible total compensation offer

Considerable growth opportunities

Last but not least : “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English : Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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