Communication specialist Jobs in Frisco, TX

KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries Job Description : The ideal candidate will be handling online inquiries from the internal Our Client team. Reach out to the Subject Matter Expert for answers about the knowledge article. Years of exp : 2-3 years of customer service / call center exp. HR background required. Hybrid- 4 day remote, 1 day onsite. Following 2025 Sep, 4 day onsite, 1 day remote. Interview process : 1 round, video conference interview What we’re looking for Our Client is looking for a passionate and highly-motivated “Experience Specialist” to join the Ask HR Team. The primary responsibility of this role is to provide a high level of customer service to members of Team Our Client by accurately and rapidly answering their questions via written responses using our custom online tool. Reporting to the Senior Manager of HR Transformation, the person in this role will support the Team’s objective is to transform the way HR engages with anyone on Team Our Client What you’ll be doing Provide a customer-first level of service to help anyone part of Team Our Client in North America get their question answered or need resolved – be a steward that helps establish the Ask HR online tool as a partner Team Our Client can trust and rely on Correctly identify the population segment of the person asking the question to determine the correct answer to provide, including but not limited to job level, worker type, work location, and Our Client entity Understand the needs and intentions of the person asking the question to ensure their question is answered accurately, even when the question may be vague (follow up may be needed to clarify) Be able to converse with the person asking the question, via written communications, in a positive and welcoming tone while maintaining professionalism Ensure a “need to know” level of privacy and confidentiality of who is asking questions and what they are asking Quickly and accurately navigating a library of information across 30+ categories and hundreds of pieces of information to find the information that will answer the questions; may involve reaching out to Subject Matter Experts if the answer is not readily available Triage and respond to 20-30 online questions per day, ensuring each question received is either resolved or escalated within 24 hours or less Apply discretionary judgement to determine when a question should be escalated and work with the appropriate escalation contact to ensure a proper handoff Requirements : Qualifications / What you bring (Must Haves) – Highlight Top 3-5 skills Customer-first mindset and attitude; previous customer service experience Strong written and verbal communication skills; proficiency with the English language Proven ability to collaborate with a wide range of people at all levels in the organization Proven ability to maintain a high degree of confidentiality Willingness / passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail A positive team attitude that looks to learn and grow everyday Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams) Ability to quickly learn new software High School Diploma or equivalent (GED) or higher degree Added bonus if you have (Preferred) : Proficiency in Spanish, French, and / or Japanese Advanced writing and content management experience Awareness of Design Thinking College degree At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at www.kaygen.com. Benefits with Kaygen -Healthcare Insurance -Vision and Dental Insurance -401(k) Retirement Plan -Free Life Insurance -Vacation Time Off -Sick Time Off -Family Medical Leave (FMLA) Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by Kaygen, that includes programs like :

• Certifications
• Mentorship Program
• Referrals
• Family and Wellness benefits
• Continuous Growth and Career Development About this facility :