Content developer Jobs in Worcester, MA

Instructional Designer/Technical Trainer

With the Instructional Designer/Technical Trainer position, a strong combination of skills in the following areas that demonstrate relevant experience and skills is needed.

Primary Duties:

• Design, develop, and deliver classroom, online (web-based), and e-learning courseware for web-based applications that effectively organizes and communicates technical subject matter and business processes
• Analyze business documentation to determine functions and interfaces necessary for training
• Confer with users, the business, and the development teams to ascertain training requirements.
• Compose content documentation for both technical and business processes including flow charts, file layouts, instructional objectives, narratives, etc.
• Produce the course design, including storyboards used by eLearning developers.
• Develop training materials, communications, job aids, and other relevant learning tools
• Identify the detailed work tasks, priorities and resources to manage project time line to implement the defined deployment and training strategies.

Conduct training for provider organizations, internal staff, and others on the use of web-based applications including some basic training relative to business process reengineering.

Manage application training projects across multiple, cross-functional business process and technical deployment teams that involve integration of EOHHS & Agency operations and support services as well as those provided by several EOHHS vendors/business associates

Develop newsletters, brochures, and notices in collaboration with the business and project teams to address ongoing communications needs, special situations, changes in policy or procedure, or launches of new online services

Evaluate educational products and communications to ensure compliance with ADA 508 standards.

Training Environment and Configuration Management

• Update and maintain training environmentsprep files for upload, troubleshoot issues with technical team, schedule updates, create training scenariosrequires familiarity with XML code

Other duties may include:

• Work the training registrar to support educational events in the learning management system
• Perform other related duties as required

Preferred Qualifications

• Undergraduate degree in instructional design, learning theories, training and development or related field. Graduate degree preferred.
• 3-5 years of experience in instructional design, specifically for system applications
• Instructor-led training experience (classroom and online)
• Proven knowledge of adult and cognitive learning theories
• Extensive experience implementing recognized instructional design methodologies
• Excellent writing skills with a strong sense of quality control throughout your work
• Proficient with MS office suite
• Proven ability to work in a fast-paced environment and manage competing tasks and demands
• Excellent interpersonal skills, heightened sense of urgency, results-oriented
• Leadership, organizational, and presentation skills with the ability to work in a start-up style work environment
• Previous experience with LMS (Learning Management System) or LCMS (Learning Content Management System) a plus
• Experience in health benefits or healthcare a plus.
• Experience with Lectora, Captivate, Flash a plus.

Comments:

• Limited travel to client locations may be required (within Massachusetts)
• Access to a motor vehicle and ability to travel to training locations throughout the Commonwealth is required.
• In addition to the technical writing and training experience we seek, our business needs seek someone who
• Easily adapts to different personalities and work styles of co-workers, supervisors, and business clients
• Takes direction well, and can read and respond appropriately to social cues in a business setting
• Has strong listening skills and can collaborate with co-workers, clients, or other staff to develop/deliver content
• Accepts constructive criticism and incorporates suggestions into future edits and work product
• Has strong business writing skills and ability to communicate in a professional, courteous manner
• Can manage workload and work on multiple projects simultaneously, asking for assistance prioritizing when needed