Claims & Contract Administrator
Full-Time Position
Operations Department
Reports to Director of Operations
Maximus Auto Group (MAG) is a leader in auto protection, backed by more than a decade of trusted product service. As a national administrator and product service provider, we understand and appreciate the value that automobile dealerships find in delivering quality service to their customers. We provide clients with a full line of value-added, low-cost vehicle protection products.
Position Overview
Multi-functional role responsible for claims processing as well as contract administration. This role will wear multiple hats and requires a great deal of multi-tasking ability.
Essential Duties and Responsibilities
Process claims from start to finish and ensure customers are given the highest level of customer service. This includes but is not limited to:
- Claim entitlement
- Adjudication
- Dispatch
- Rate quote research
- Re-dispatching when needed
- Follow-up as needed
- Part and labor rate negotiations
Adjudication of claims based on terms and conditions as well as research in pricing for parts or labor to be performed.
Provide contract cancellation quotes and process cancellation request.
Assist with contract entry as needed.
Assist with general administrative tasks.
Managing and distributing incoming faxes from fax server.
Assist with customer service requests.
Assist with supply order requests.
Contract batch creation.
Other duties as assigned.
Essential Knowledge, Skills, and Abilities
- Ability to read and interpret terms and conditions.
- Team player with a positive can-do attitude.
- Ability to show empathy when appropriate.
- Must have good communication skills to communicate with customers both over the phone and electronically through email or our mobile smartphone app.
- Must have good grammar and spelling when documenting, communicating in writing, and inputting data entry.
- Basic understanding of smartphones and how mobile apps work.
- Must be able to type and use a keyboard proficiently.
- Must have basic computer understanding of the following programs:
- Windows
- Microsoft Outlook
- Microsoft Word
- Internet Explorer
- Microsoft Excel
- Ability to work with multiple personalities, to be flexible with changing priorities, and to be comfortable working with minimal supervision.
- Ability to quickly understand how long things take to do, and to effectively organize and prioritize tasks.
- Ability to manage heavy workloads and projects, many on a time-sensitive basis, while still maintaining accuracy and strong attention to detail.
Beneficial Knowledge, Skills, and Abilities
- Strong understanding of service contracts and how they work is a plus.
- Prior experience with salesforce is a plus.
- Experience working with automotive dealers is a plus.
- Knowledge or experience with automotive service is a plus.
Education/Experience Requirements
- High School graduate or higher.
- 3+ years of experience with claims processing preferred.
- 5+ years of experience with customer service type interaction roles.
- Experience with administrative office work and data entry preferred.
- Solid employment record with strong tenure at each company worked.