Remote Customer care Jobs in Fort Lauderdale, FL

OrthoPediatrics Specialty Bracing :

As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS!

Our Vision :

To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States.

Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves.

Position Description :

The ideal Care Extender will be dedicated to providing compassionate patient care, and enhancing the patient experience by facilitating an efficient process flow. This individual will be conscientious, self-motivated, and solutions oriented.

As the Care Extender for a rapidly growing company, the individual in this role will blend patient care with design and fabrication of devices. Like other healthcare providers, the Care Extender will work in partnership with other healthcare professionals, and become familiar with all aspects of their patients' rehabilitative care. The primary function of orthotic and prosthetic rehabilitation is to increase and improve mobility in patients with physical limitations, and treat other orthopedic conditions of the spine and limbs with mechanical devices to relieve symptoms. The Care extender would assist in building and providing orthotic and prosthetic devices to address their patients' needs under the supervision of a Certified Orthotist and / or Certified Prosthetist.

A successful Care Extender will require the ability to shift gears quickly and often, assisting in all aspects of patient care from participating in patient evaluations, implementation / follow up of the treatment plan, adjustment of devices and the fitting of Off-the-Shelf devices. This role will require working in a team environment and assisting the Orthotist and, at times, having the ability to make decisions after proper training. This individual cares about providing the highest quality patient care and wants to be a part of a life changing industry. Excellent interpersonal and communication skills are critical. The ability to multi-task and re-prioritize regularly, as well as a keen attention to detail, are also essential; along with self-motivation and the ability to operate with a high level of discretion.

The Care Extender requirements include, but are not limited to :

• Assistance in the guided evaluation of orthoses on patients to ensure fit, function, and quality
• Fitting, repairing and maintaining orthoses under guidance of and in consultation with the Orthotist
• Make assigned casts, obtain measurements, model modifications, and scanning
• Use of machinery for trimming, grinding, buffing of orthotic devices
• Scribing of notes using Athena Patient software
• Performing other duties as needed based on clinic setting

Certification Requirements (Completed during the Training Program) :

Certified Orthotic Assistant

Certified Fitter of Orthotics

Education / Experience :

Measures : CEL

Sales

Patient Satisfaction

Benefits Offered for Eligible Employees :

Equal Opportunity Employer :

OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.