Customer service advisor Jobs in Plano, TX

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The Position

Job Title

Mortgage Customer Service Advisor

Job Description

SUMMARY

This single point of contact Customer Service Advisor, is responsible for providing current and delinquent borrowers with a direct point of contact that will assist them through the loan servicing process. In addition, customers in default or imminent danger of default contact this Single Point of Contact (SPOC) for assistance in assessing, resolving and executing appropriate workout solutions.

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities :

• Models high level of sincere empathy and sensitivity with customers when communicating difficult, and oftentimes, life-impacting solutions.
• Cross-collaborates with inter-department teams and other business lines, exhibiting outstanding customer service, communication skills, researching, resolving issues, and maintaining a sense of urgency to keep customer requests within regulations.
• Reviews all information the borrower has provided in connection with a loss mitigation application for submission to underwriting including, but not limited to, income and credit, in addition to entry into the application system.
• Fosters a positive team and working environment.
• Communicates effectively with a diverse population of borrowers.
• Handles all situations in a professional, ethical manner.
• Escalates special situations or problems, as necessary.
• Consistently meets quality control, adherence and data integrity standards utilizing required systems.
• Responsible for contacting and providing the borrower with accurate information pertaining, but not limited, to the following :

Loss mitigation options available to the borrower.

Customer contact includes, but is not limited to, the following :

Abilities :

Skills :

Education and / or Work Experience Requirements :

Physical Requirements :

NOTE : This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisors to meet the ongoing needs of the organization.

All Locations : Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.