Digital strategist Jobs in Memphis, TN

Responsible for and may provide guidance in the end-to-end process of planning, developing, distributing and managing digital content. Understands technical requirements and collaborates with multidisciplinary teams to continuously improve content and distribution channels.

Job Summary :

We are seeking a dynamic ServiceNow UI / UX Designer, Content Strategist, and Knowledge Management Lead to drive the design, content strategy, and knowledge management efforts on our ServiceNow platform. This role will be instrumental in creating intuitive, engaging user interfaces, developing a cohesive content strategy, and managing knowledge assets to ensure easy access to information for end-users. The ideal candidate will work cross-functionally with HR, IT, and other stakeholders to enhance the ServiceNow platform' user experience, content quality, and knowledge management effectiveness.

Key Responsibilities :

UI / UX Design :

• Design user-centered interfaces within ServiceNow, ensuring consistency, accessibility, and ease of navigation.
• Create and iterate on wireframes, mockups, and prototypes to effectively communicate design ideas and gather feedback from stakeholders.
• Collaborate with developers to ensure that the final UI aligns with the intended design and user experience standards.

Content Strategy and Management :

User Research and Testing :

Training and Documentation :

Additional Job Details :

Qualifications :

Preferred Qualifications :

Minimum Education

Bachelor's Degree / equivalent.

Minimum Experience

Five (5) years of professional experience in content strategy, digital asset management, marketing, public relations or related field.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Demonstrated leadership in collecting, synthesizing and analyzing internal and external research in order to structure clear and effective content strategies that support business objectives.

Expert knowledge of the systems and tools used to develop, deliver and manage content.

Strong analytical skills with the ability to use data to inform recommendations.

Advanced project management, problem-solving, organization, creativity, grammar, writing and human relations / relationship management skills.

Domicile Information :

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Preferred Qualifications :

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : US Pay Range : $7,094 - $12,533 monthly

Additional Details : Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by January 5, 2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

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