Genetic counselor Jobs in Sunnyvale, CA

Key Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the CalStateApply application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
• Assist students in resolving concerns related to application or admission status
• Troubleshoot MySJSU student account issues
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

Knowledge, Skills & Abilities

• Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and public relations skills
• Must have knowledge of methods, procedures, practices and activities of the program area
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Knowledge of English grammar, business writing, punctuation and spelling
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
• Ability to advise students individually and in groups on routine matters where required
• Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to recognize patterns in student inquiries and communicate those patterns to management
• Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency
• Ability to identify and resolve student concerns with Enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Ability to communicate with constituents in a professional and respectful manner
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

• Bachelor’s Degree
• Two (2+) years working in a student services position
• Experience working with students, providing education advising and counseling services
• Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
• Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
• Excellent written and oral communication skills
• Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month - $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.