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Last updated: 5 days ago
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PERMIT ASSISTANT

PERMIT ASSISTANT

Government JobsBuckeye, AZ, US
Full-time
Our Vision : We aspire to be the community of limitless possibilities.Our Mission is to provide exceptional services for a safe, thriving community, while honoring our history and innovating for the...Show moreLast updated: 5 days ago
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PERMIT ASSISTANT

PERMIT ASSISTANT

Government JobsBuckeye, AZ, US
5 days ago
Job type
  • Full-time
Job description

Job Title

City of Buckeye

Salary

$42,681.60 - $64,022.40 Annually

Location

Buckeye, AZ

Job Type

Full-Time, Regular

Job Number

01822

Department

Development Services

Job Description

Our Vision : We aspire to be the community of limitless possibilities.

Our Mission is to provide exceptional services for a safe, thriving community, while honoring our history and innovating for the future. Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness

General Purpose

Under general supervision, processes residential building permits and serves as the primary backup for front counter customer service. Accepts and processes associated development fees. This is an entry-level position that requires well-developed organizational and customer service skills. This role provides opportunities to learn and grow professionally, while gaining valuable experience and skills in administration and communication.

  • Provides exceptional customer service at the Permit Center counter, answering inquiries and assisting customers.
  • Fields and redirects incoming calls, emails, and customers at front counter.
  • Provides information to permit applicants; assists customers with permit applications, forms and other documents; responds to requests for information within the span of authority.
  • Assists customers with permit and inspection online portal registrations and inquiries.
  • Serves as the primary backup to counter staff, maintaining smooth operations during high-traffic periods or staff absences.
  • Serves as department cashier as needed, balances cash drawer and submits daily cash balance report as required.
  • Accepts and processes residential permits to include, but not limited to, gas lines, patios, swimming pools and spas while ensuring compliance with City rules, regulations, and ordinances.
  • Checks documents for validity, accuracy, and completeness of information; records, files and distributes related paperwork.
  • Communicates with applicants on permit status and permit costs and obtains information on incomplete documents.
  • Accepts and processes development payments of all types and answers related questions.
  • Issues permits as needed and maintains supporting documentation.
  • Process public records daily.
  • Assists with fulfilling public records requests.
  • Performs other duties as assigned or required.

Minimum Qualifications

Education and Experience : High School diploma or GED equivalent, and two (2) years of customer service, clerical, and computer experience; OR an equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities :

  • Knowledge of record keeping and records management principles.
  • Cash handling principles.
  • Ability to effectively work, prioritize, and multi-task in a fast-paced, customer service driven environment.
  • Work independently or in a team environment.
  • Skill in data entry and mathematical calculations.
  • Operating a personal computer utilizing a variety of business software, such as Microsoft Office, Word, and Excel.
  • Effective verbal and written communication.
  • 12 Month Goals :

  • Effectively routes calls to the appropriate division representative.
  • Issues permits timely.
  • Effectively navigates EnerGov permit software.
  • Special Requirements

    None

    Physical Demands / Work Environment

    Standard office environment

    Reports To

    Permit Technician III or Designee

    Supervision Exercised

    None

    FLSA Status

    Non-exempt

    Equal Employment Opportunity

    It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability.