Hotel housekeeping Jobs in Scottsdale, AZ

Job Title : Floor Shift Supervisor (Talking Stick Resort)

shift : Swing | 3pm - 11pm

Department : Hotel Housekeeping

Reports To : Assistant Housekeeping Manager / Rooms

Summary

Responsibilities include training and supervision of housekeeping staff to ensure all rooms and public areas are cleaned and comply with hotel standards. Visually inspects all areas of responsibility.

Supervisory Responsibilities

Directly supervises the House Person, Linen Room Attendant and Room Attendant in the Housekeeping Department on a given shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assigning and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inspects rooms, completes reports and verifies status reports; reports clean suites to hotel front desk and / or loads into automated property management systems.
• Completes shift opening duties for housekeeping : checks rooms inventory, assigns rooms to room / suite attendants
• Monitors payroll reports and work schedules
• Monitors lost and found program.
• Ensures stock rooms and carts are maintained with proper supplies
• Provides customer service to guests (internally / externally), including information about hotel services, activities, and local attractions.
• Promotes team member loyalty and empowerment.
• Communicates and coordinates with Maintenance staff on the repair and maintenance program as related to guestrooms and public areas.
• Assists with monthly linen inventory.

Education and / or Experience :

High School Diploma or equivalent required. One to two years housekeeping supervisory experience in hotel preferred.

Computer Skills :

To perform this job successfully, an individual should have excellent PC skills and broad knowledge of current and standard software applications and hotel systems (Microsoft Office, Delphi, Visual One, etc.).

Other Qualifications :

Language Skills

Must be able to read, write, speak and understand English. Knowledge of multiple languages is preferred.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment :

While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.